Network and Infrastructure Engineer

Overview Troubleshoot and administer network and data center infrastructure across LAN, WAN, wireless systems, servers, storage, and backup services. Provide hands-on support, incident response, and escalation coordination for remote teams and vendors. Maintain and optimize manufacturing computer systems, Windows Active Directory configurations, and change management processes. Travel to client sites within the US for short-term support and maintain on-call availability 24x7. Responsibilities Troubleshoot and administer network infrastructure including LAN, WAN, and wireless systems. Manage Cisco Layer 2 & Layer 3 routing, Cisco wireless networks, Cisco PBX administration, and Cisco standard protocols. Support IT cabling, infrastructure planning, and design including cable patching, switch configuration, port enable/disable, and network traffic analysis. Configure and troubleshoot TCP/IP, DHCP, subnetting, VLAN, and POE. Utilize packet capturing tools such as WireShark for network analysis. Perform network maintenance, support, and refresh activities. Provide smart hands support for remote teams and third-party vendor management for issue escalation and resolution. Manage data center infrastructure including power, UPS, HVAC, and cabling. Install and troubleshoot server room hardware components such as rack servers, fiber, switches, disk drives, and memory. Administer Windows Server operating systems including Windows Server 2016, monitoring, troubleshooting, and parts swaps/repair. Configure and manage DHCP, DNS, print servers, file shares, and Microsoft SCCM. Support hardware for servers, data backup libraries, and SAN/NAS systems. Maintain and refresh server, storage, and backup systems including rackmount installation and configuration. Apply Windows Server 2012/2016 policy and security management. Provide first-level support for business and plant floor applications, managing issue escalation to subject matter experts. Troubleshoot and support manufacturing systems including GALC, AER creation, PTCS, ANDON, and PLC. Perform outage and problem management with strong troubleshooting and root cause analysis skills. Deliver exceptional customer service and work efficiently under pressure in critical plant floor situations. Maintain on-call availability 24x7 and work flexible hours including overtime. Lift up to 50 lbs and access IT equipment via ladders and staircases. Travel to client sites within the US for short-term support. Exhibit strong teamwork, professional demeanor, and ethical standards. Communicate effectively in written and oral formats. Utilize remote control tools for off-site support. Support various manufacturing computer systems and Windows Active Directory configurations. Follow change management processes. Tier 3 IT Infrastructure Engineer responsible for troubleshooting, configuration, database administration, and repair of server, network, infrastructure, data center, email, and file shares. Deploy solutions to complex technical problems and serve as the go-to expert for infrastructure, cloud, network, and data center operations. Perform high-end administration tasks and lead technical teams. Detect root causes of issues and develop new features using advanced technological support. Work alongside chief engineers responsible for product and service design. Essential Skills Tier 3 IT Infrastructure Engineer responsible for troubleshooting, configuration, database administration, and repair of server, network, infrastructure, data center, email, and file shares. Deploy solutions to complex technical problems and serve as the go-to expert for infrastructure, cloud, network, and data center operations. Perform high-end administration tasks and lead technical teams. Detect root causes of issues and develop new features using advanced technological support. Work alongside chief engineers responsible for product and service design. Must-Have 7+ years of experience in network switching (LAN technology). Cisco Certified - CCNA. Experience in network troubleshooting and administration including Cisco Layer 2 & Layer 3 routing, Cisco wireless networks, and Cisco PBX administration. Expertise in packet capturing tools such as WireShark. Experience installing and troubleshooting server room hardware components such as rack servers, fiber, switches, disk drives, and memory. Administration of Windows Server operating systems including Windows Server 2016, monitoring, troubleshooting, and parts swaps/repair. Experience supporting hardware for servers, data backup libraries, and SAN/NAS systems. Proficiency in remote control tools and off-site support. #J-18808-Ljbffr