Helpdesk Engineer II
New Charter Technologies, Llc
- # Helpdesk Engineer IIApplylocations: PennComp TX - Houstontime type: Full timeposted on: Posted 5 Days Agojob requisition id: JR0726**We believe talent deserves a human touch. Your application will be read by an actual person who’s excited to discover the real you.**In this Helpdesk Engineer II role, you will use your technical and customer service skills to take care of our clients, while also learning and advancing quickly, playing a key role in our company’s growth. You will answer incoming phone calls for our help desk and will resolve client requests. This role offers a strong foundation for technical growth and hands-on experience that can propel your career forward. You will have the opportunity to participate in our structured career development program, with a clear path toward advancement to a Level III Systems Engineer role within the organization.**Required Qualifications:*** 1-2+ years of experience in a help desk, technical support, or IT service desk role (MSP or multi-client environment preferred).* Strong foundational knowledge of Windows 10/11 operating systems, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and common desktop applications.* Basic understanding of networking concepts, including IP addressing, DNS, DHCP, and VPN connectivity.* Familiarity with remote support tools such as ConnectWise Control, LogMeIn, Datto or similar platforms.* Experience with ticketing systems (e.g., ConnectWise Manage, Zendesk, Freshdesk, or ServiceNow) and ability to document issues clearly and thoroughly.* Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical users.* Strong customer service orientation with a calm, patient, and professional demeanor under pressure.* Ability to prioritize and manage multiple tasks in a fast-paced environment while maintaining attention to detail.* Willingness to learn and grow, with a proactive attitude toward acquiring new technical skills and certifications.* Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)* Experience troubleshooting standard hardware issues and running diagnostics* Demonstrated experience following standard IT Security practices* An understanding of how a small change can impact the bigger picture of a technology network* A passion for developing hard and soft skills and career advancement**Preferred Qualifications*** **CompTIA A+, Network+, or ITIL Foundation** certification (or willingness to obtain within 6 months of hire).* **Experience with Active Directory** (user account creation, password resets, group membership).* **Exposure to cloud platforms** such as Microsoft Azure or Google Workspace.* **Basic scripting or automation knowledge** (e.g., PowerShell, batch files) is a plus.* **Familiarity with cybersecurity best practices**, including phishing awareness and endpoint protection tools.**Who We are:**At New Charter, we’re building a caliber of business the IT industry hasn’t yet seen. We are serving small-to-medium sized businesses in 10+ industries across North America, and we deliver best-in-class technology solutions to propel our clients into the digital world.At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies. (*Please note: Every application submitted through Workday is reviewed by a real person, not an AI. We value your time and take each submission seriously.)*Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.**Ready to be part of a dynamic and supportive community where your unique skills and personality shine?** We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are!We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today! Learn more here: Why New Charter.New Charter Technologies *is committ**e**d to cr**e**ating an inclusiv**e**e**nvironm**e**nt and is proud to b**e* *an* *e**qual opportunity* *e**mploy**er. New Charter re**cruits,* *e**mploys, trains, comp**e**nsat**e**s, and promot**e**s r**e**gardl**e**ss of rac**e**, color, r**e**ligion, s**e**x, s**e**xual ori**e**ntation, g**e**nd**e**r id**e**ntity, national origin, v**e**t**eran, or disability status.*At New Charter Technologies, we’re investing in our people – through growth and learning initiatives, employee benefits, company innovation, and more. We are constantly seeking a diverse candidate backgrounds and perspectives to amplify inclusive hiring practices for each job opening. Our partner companies have career paths for many different role types, whether you want to be deeply technical or whiteboarding with clients, and we are committed to developing fulfilling career paths for all contributors at New Charter Technologies.Our teams are dedicated to pioneering breakthrough technologies, disruptive solutions, and transformative strategies. We’re the architects of change, fostering an environment where bold ideas take flight, and creativity knows no bounds. At New Charter Technologies, we’ve embraced the idea that every individual brings something special to the table. Our foundation is based on the belief that each team member plays a crucial role in our collective success.Ready to be part of a dynamic and supportive community where your unique skills and personality shine? We’re on a mission to make a difference, and we want you to be part of the story. Let’s transform the world together and build a career that’s as unique as you are! Join us on our journey as we shape industries, redefine possibilities, and unlock the true potential of collective innovation. Be a part of New Charter Technologies, where collaboration, innovation, and excellence converge to create a future that’s nothing short of extraordinary. We are looking for driven and passionate people who are excited to work in an incredibly rewarding environment. So, if you are ready to learn, be inspired, solve problems, and grow professionally, apply today!
- J-18808-Ljbffr New Charter Technologies, Llc
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Helpdesk Engineer II in Houston, TX vacancy
- ...Helpdesk Engineer II We believe talent deserves a human touch. Your application will be read by an actual person who's excited to discover the real you. In this Helpdesk Engineer II role, you will use your technical and customer service skills to take care of our...SuggestedRemote work
New Charter Technologies
Houston, TX2 days ago - PennComp, LLC is seeking a Helpdesk Engineer II in Houston, Texas. In this role, you will apply your technical and customer service skills to support clients while advancing your career. Responsibilities include answering help desk calls, troubleshooting issues, and documenting...Suggested
- New Charter Technologies, Llc is hiring a Helpdesk Engineer II in Houston, Texas. This role involves using your technical and customer service skills to assist clients while learning and advancing quickly. Ideal candidates have 1-2 years of experience in help desk or IT...Suggested
- ...Short Description Bowman has an opportunity for a IT Technician II to join our team in Houston, TX. At Bowman, we believe in creating opportunities for aspiring people to thrive and achieve ambitious goals. That's why a career at Bowman is more than a job. It is...SuggestedWork at office
Bowman
Houston, TX1 day ago - A public healthcare provider seeks an Epic Clinical Systems Analyst II to ensure operational interests of functional areas in Information Systems. The role includes supporting Epic Clinical applications. Candidates should have a Bachelor's degree in Information Systems...Suggested
- ...Engagement Skills Trainer (EST) Instructor/System Operator (Computer Operator II) Joint Base San Antonio (JBSA), TX ATS is seeking a qualified EST Instructor/System Operator (Computer Operator II) to support the Joint Base San Antonio (JBSA) Engagement Skills...Contract workFlexible hoursWeekend work
Applied Training Solutions LLC
Houston, TX1 day ago - A leading company in network solutions is seeking Tech I/II positions focused on the installation of network hardware in Houston. This role, ideal for entry-level candidates, demands effective communication, teamwork, and technical skills, including telecom installation...Flexible hours
- ...IT / OT Network Administrator II Genesis Energy, LLC is an affiliate of Genesis Energy, L.P. a publicly traded, master limited... ...and collaboratively with Pipeline Operations, Control Room, and Engineering teams to support the design, implementation, maintenance, and...Work at officeRemote workFlexible hoursNight shiftWeekend work
Genesis Energy
Houston, TX12 hours ago - Vinson & Elkins in Houston is looking for a Technology Support Analyst II to tackle complex technical challenges, provide Tier 2 support, and assist with numerous IT projects. The successful candidate will have 3-5 years of IT support experience and a Bachelor’s degree...
$27.4 - $42 per hour
...Job Description Help Desk Analyst II Posting Start Date: 5/20/26 Requisition ID: 59149 Apply now Informations générales... ...Proficiency with Problem Management application(s) as part of a helpdesk * Ability to maintain professional competency by participating...Minimum wagePermanent employmentFull timeTemporary workWork experience placementWork at officeLocal areaRemote workWork visaFlexible hoursENGIE
Houston, TX2 days ago- ...we serve. Additional information about the company can be found online at . We are currently looking for a Service Desk Analyst II for our Houston, TX office. POSITION DESCRIPTION: The Service Desk Analyst is the first point of contact between end users and...Hourly payWork at officeRemote work
Boardwalk Pipeline
Houston, TX2 days ago - ...pressure environments and loves delivering exceptional customer support? Join our Global IT Service Desk team as a Service Desk Analyst II , where you'll be the first point of contact for attorneys, legal assistants, and professional staff firmwide. This dynamic role is...Work at officeRemote workWorldwideFlexible hours
Kirkland & Ellis
Houston, TX2 days ago - A leading global financial institution is seeking a Security Engineer II to join their Cybersecurity Software Engineering Team in Houston, Texas. The role involves designing security solutions, analyzing vulnerabilities, and collaborating with various stakeholders to enhance...
$32 per hour
ENGIE North America Inc. is seeking a Help Desk Analyst II in Houston, Texas. This contract position requires 3+ years of technical support experience and a Bachelor's degree in a relevant field. The analyst will provide technical assistance to users, troubleshoot computing...Hourly payContract workWork at office- The Technology Support Analyst II will work independently on complex technical challenges, serve as a tier 2 escalation resource, participate in cross-functional projects, and provide guidance to entry-level analysts. Duties and Responsibilities Primary Technical Support...Work at officeRemote work
- ...Systems Admin II TransCore (TRN), a subsidiary of ST Engineering, is seeking a full-time Systems Administrator II to join our team in Houston, Texas. The... ...may be assigned. Responds to requests via the helpdesk in the most expedient manner possible. Provides...Full timeWork experience placement
TransCore
Houston, TX4 days ago - ...ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way. IT Specialist II, IT Service Delivery Reports to: Senior Manager, IT Service Delivery FLSA Status: Full time The Company Meriton is a...Full timeTemporary workWork at officeRemote workShift work
$16 - $32.12 per hour
...Caring. Connecting. Growing together. We are seeking qualified candidates for the role of Dermatology Technician at varying levels (I, II, III). The selected candidate will be placed at the appropriate level based on qualifications and experience. All levels contribute...Hourly payMinimum wageFull timeWork experience placementWork at officeLocal areamyDermRecruiter
Houston, TX8 days ago- A technology solutions provider based in Houston, Texas is looking for a Systems Administrator II to provide technical support for customer installations and new deployments. The ideal candidate needs to have at least 2 years of Systems Administrator experience, strong...Full time
- A leading healthcare institution in Houston is seeking a Clinical Systems & Applications Administrator II to provide advanced system support for imaging applications. The ideal candidate will have at least three years of experience in PACS and medical imaging application...
- ...we do. We strive to build trusted, long‑term partnerships to help our clients achieve their business objectives. As a Security Engineer II at JPMorganChase within the Cybersecurity Software Engineering Team, you will apply your depth of knowledge and expertise to all...
- ...Configuration Engineer II - Controls & Automation Location: Houston, TX, US Employment type: Employee Place of work: Hybrid Offshore/Onshore: Onshore TechnipFMC is committed to driving real change in the energy industry. Our ambition is to build a sustainable future...Worldwide
TechnipFMC
Houston, TX6 days ago $120k - $140k
...Enbridge is seeking a highly skilled Cloud Security Specialist II to provide senior-level technical expertise in securing our... ...technical diploma in Information Systems, Information Security, Engineering, or equivalent work experience; with Seven or more years of related...Full timeTemporary workWork experience placementCasual workWork at officeLocal areaImmediate startWork from homeFlexible hoursEnbridge
Houston, TX4 days ago- ...Network Engineer II We are HCSS. For the last 40 years, we have been developing software to help construction companies streamline their operations. Based in Sugar Land, TX, our mission is helping customers achieve excellence through our proven customer-centric, end...Work at officeFlexible hours2 days per week3 days per week
HCSS
Houston, TX12 hours ago - Mandatory Skills : C#/Typescript & Python, AWS Certified Responsibilities As a Platform Engineer II, you will be responsible for building, maintaining and troubleshooting the software infrastructure and services that powers our technology platforms. In this role, you will...Work experience placementInternship
- UTHealth Houston is seeking a Clinical Systems & Applications Administrator II to provide advanced system support for imaging applications in our School of Dentistry and related clinics. The challenges in the environment include integrating numerous systems, so you should...Full timeFor contractors
- ...Enterprise Network Engineer II (L2) Netsync Managed Services is seeking an Enterprise Network Engineer II (L2) to support enterprise networking environments for our managed services customers. This role is based in Dallas, TX and is responsible for advanced troubleshooting...
Netsync Network Solutions
Houston, TX3 days ago - Aerwave in Houston seeks a Network Engineer II responsible for designing and maintaining network infrastructure for multifamily environments. The ideal candidate should possess 3-5 years of experience in network engineering, proficient in troubleshooting and deploying networking...
- ...control. More than just Wi‑Fi, Aerwave builds trust and future‑proofs your community for tomorrow’s digital lifestyle. The Network Engineer II is responsible for designing, deploying, and maintaining the core and access network infrastructure for multi‑family environments...Casual workWork at officeLocal area
$28 - $32 per hour
Stefanini, Inc is seeking an IT Analyst II in Houston, TX for a contract to permanent position focusing on Level 3 Application Support. The role is integral in managing a hybrid IT environment that includes on-premises infrastructure and Microsoft 365. Responsibilities...Hourly payPermanent employmentContract work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Engineer II. Be the first to apply!
Related searches
- customer support engineer Houston, TX
- application support engineer Houston, TX
- software technical support engineer Houston, TX
- lab support engineer Houston, TX
- production support engineer Houston, TX
- IT network engineer Houston, TX
- operations support system engineer Houston, TX
- line support engineer Houston, TX
- remote support engineer Houston, TX
- support escalation engineer Houston, TX