Customer Service Associate

Job Title Support customers by managing product quality inquiries and service requests The standard schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m fully onsite in an office setting. Qualifications 2+ years of recent customer service, order management, administrative support, or product support experience Experience working in a manufacturing environment Experience using ERP systems Proficiency with Microsoft Outlook and Excel Strong organizational and communication skills Preferred Experience with returns, credits, or product quality processes Experience reviewing technical or manufacturing-related information Familiarity with 8D reports or corrective action documentation Experience managing high-volume workloads and multiple priorities What You'll Do Support customers by managing product quality inquiries and service requests Process and track customer cases from start to resolution Coordinate customer returns, exchanges, and credit requests Enter and maintain accurate information in ERP and internal systems Review and process documentation related to customer requests Communicate with internal teams including Engineering, Manufacturing, and Quality Assurance Monitor open cases and provide updates to customers and stakeholders Assist with reporting, tracking, and administrative support activities Ensure all records, orders, and documentation are complete and accurate What a Typical Day Looks Like Reviewing customer emails and service requests Entering and updating information in company systems Coordinating returns, exchanges, and credits Following up on open inquiries and documentation Working with internal departments to resolve customer concerns Managing multiple requests while maintaining accuracy and attention to detail Job Type & Location This is a Permanent position based out of McHenry, IL. Pay and Benefits The pay range for this position is $21.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in McHenry,IL. Application Deadline This position is anticipated to close on Aug 19, 2026. About Aston Carter Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing Platinum Award winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email View email address on click.appcast.io for other accommodation options. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.