Assistant Club Manager

Job Overview A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s At BJ’s Wholesale Club, our team members are at the heart of everything we do. We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow. Here’s just some of what you can look forward to: Weekly Pay: Get paid every week so that you can manage your money on your terms. Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household. Generous Paid Time Off: Vacation, personal, sick days, holidays, bereavement, and jury duty leave. Flexible and Affordable Health Benefits: Three medical plans plus optional dental, vision, HSA, and FSA options. 401(k) Retirement Savings Plan: Company match (available to team members 18 and older). Employee Stock Purchase Plan: Purchase BJ’s stock at a discount via after-tax payroll deductions. Eligibility requirements vary by position. Job Summary Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) provides leadership and direction within the club and drives club performance, particularly for the departments they directly manage. The AMIT role prepares individuals to assume one of three Assistant Club Manager positions: Merchandising, Perishables, or Member Experience. The trainee will receive development aligned to their designated track and will ultimately oversee the corresponding departments. Ensures consistent execution of policies and procedures, a positive member service experience, Grand Opening Look Daily (GOLD) standard club conditions, and provides overall leadership within the club. A key function of the AMIT role is talent development, leadership, and delivering results consistently. The AMIT leads audit compliance efforts, drives collaboration with Business Partners (BPs), and oversees onboarding, certification, and training to ensure food safety and operational excellence. This role may serve as Manager on Duty (MOD) for the club as needed, taking full responsibility for club operations, team leadership, and Member engagement during assigned shifts. A valid ServSafe Food Safety Certification is required and must be maintained. Forklift certification may be required yearly. In Florida, a qualifier certification for retail propane oversight is required. BJ’s covers applicable costs and training. Leadership Responsibilities Know the business: Exhibit strong business acumen through strategic thinking and data-driven decision-making. Lead through change: Model leadership competencies and champion growth. Communicate effectively: Provide teams with the information, direction, and support needed to succeed. Build high-performing teams: Foster collaboration, provide clear direction, and hold team members accountable. Deliver results: Set clear expectations, follow up, and drive execution. Develop Talent & Team: Foster a culture of growth through collaboration, coaching, and empowerment, encouraging continuous learning. Display Leadership: Foster trust, open communication, and a collaborative environment that is inclusive. Team Member Engagement Teach, coach, & lead: Support team development through training, feedback, and on-the-job coaching. Drive values-based culture: Promote strategic thinking, ethical decision-making, and inclusion. Create a safe and collaborative environment: Foster open communication and team trust. Recognize and retain top talent: Celebrate achievements and focus on career growth. Member Experience Guarantee service excellence: Ensure GOLD Member Standards (Greet, Anticipate, Appreciate) and uphold fast, friendly, full, fresh, clean standards. Monitor engagement levels: Observe Member engagement and department execution to ensure premium shopping experience. Resolve concerns: Support team in resolving Member issues and delivering satisfaction. Operational Standards Maintain Club Standards: Deliver GOLD Standards consistently. Raising the Bar: Ensure the club is on or above plan for core KPIs relevant to the role. Financial and Operational Performance Cost Discipline: Meet or exceed labor and supply plans. Drive Performance and Profitability: Use reporting to identify trends and opportunities. Understand the business: Acquire knowledge of key metrics and reporting for total club and department performance. Major Tasks, Responsibilities, And Key Accountabilities Provide Strategic Department Leadership: Oversee daily operations across assigned departments (Merchandising, Perishables, or Member Experience) with focus on business acumen, accountability, team engagement, and club standards execution. Recruit, Hire, Onboard: Manage the full hiring process for assigned departments, including interviewing and staffing decisions, onboarding, and certification. Oversee Labor Planning and Scheduling: Create and manage labor schedules aligned with trends and budgets. Drive Sales, Inventory Control, and Shrink Management: Ensure in-stock conditions, minimize shrink, and drive sales through inventory management. Champion Member Experience Standards: Model and enforce GAA, GOLD, and LAST service standards. Execute Operational Readiness: Maintain clean, stocked, safe, and ready conditions at opening each day. Lead Department Talent Management: Conduct performance reviews, mentor future leaders, and manage promotions and transfers. Utilize Tools and Reporting: Use club tools to identify opportunities and drive results. Ensure Compliance and Safety: Enforce policies including food safety, OSHA, and audits; resolve issues with minimal escalation. Support Special Initiatives and Transitions: Plan merchandising transitions and special projects in coordination with leadership. Maintain Equipment and Facilities: Monitor and escalate equipment issues promptly. Perform Cross-Functional Support: Provide leadership support across departments as needed. Utilize BJ’s MY WORK System: Execute tasks and initiatives via internal systems. Operate Equipment Safely: If assigned, operate forklifts per safety protocols. Maintain regular attendance: Demonstrate consistent presence to support leadership coverage. Qualifications 4+ years of experience as a retail store, supermarket, or warehouse operations manager. Strong drive for results, work ethic, honesty, and commitment to member service. Excellent communication skills; able to lead and motivate a large team. Understanding of shrink controls, staff development, merchandising, customer service, problem solving, and conflict resolution. Demonstrated leadership with cross-functional teams and coaching. Knowledge of store operations, membership, front-line, and omni procedures. High school diploma or college degree preferred; company training completion preferred. Basic computer knowledge (MS Word, MS Excel, Email). ServSafe certification required; forklift operator required. Open shift availability; must be at least 18 years old. Job Conditions Frequent movement on hard surfaces; occasional bending, pulling, and reaching. Regular lifting up to 30 pounds; heavier lifting with assistance as needed. Exposure to temperature extremes and loud noises in perishable areas. Potential exposure to cleaning agents. Pay range information and general compensation considerations are provided in good faith and may vary by location, education, experience, and qualifications. #J-18808-Ljbffr