Customer Service Representative

ATHENA Consulting is an award-winning staffing firm serving state and local governments. Our mission is to make lives better! We make our Clients’ Lives Easier by engaging and supporting our clients and partnering with them to be the most knowledgeable staffing partner. We make our Employees’ Lives Better by identifying and cultivating their talents and matching these talents with our customers’ needs. ATHENA places a high value on customer service, accountability and getting the job done.

POSITION SUMMARY:

We are currently recruiting for a Customer Service Representative . This full-time, on-site position is located in Bartlesville, OK and pays $17.25 per hour . The Customer Service Representative serves as a first point of contact for customers seeking employment, training, and supportive services . The position assists customers with accessing resources, identifying needs and barriers, making appropriate referrals, facilitating training sessions, assisting with job-search tools and state systems, coordinating training logistics, and maintaining accurate records. The role requires strong customer service, communication, training and public-speaking skills , as well as the ability to work effectively with diverse populations and manage multiple priorities in a fast-paced environment.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Serve as the first point of contact for customers seeking Workforce Center services. Provide basic information and direct customers to appropriate destinations, services, and resources in a timely and efficient manner. Understand basic operational processes and proactively anticipate the services customers may need. Assist customers in accessing resources to secure employment, training, or supportive services to attain self-sufficiency. Identify the unique needs and barriers of customers and make appropriate referrals to workshops, assessments, and internal programs. Maintain an environment of inclusion and ensure equitable access to services for individuals regardless of their needs or barriers. Assist customers in accessing websites, state systems, labor market information, job-search resources, and other tools for developing job leads. Facilitate training sessions in various classroom formats using relevant training materials and a variety of media. Select or develop appropriate teaching aids to address the individual needs of learners. Create or modify training materials and develop practical application exercises as appropriate. Organize training venues, logistics, schedules, and accommodations. Maintain accurate records, including training schedules, attendance, and required system documentation. Provide responsive and professional customer service while addressing questions, concerns, and barriers. Follow applicable Workforce Service programs, policies, procedures, and requirements. Perform other related duties as assigned. Required Skills/Abilities Strong verbal and written communication skills. Strong listening, interpersonal, and problem-solving skills. Proficient computer skills and ability to navigate websites, databases, and state systems. Ability to create or modify training materials and develop practical application exercises preferred. Ability to manage multiple priorities in a fast-paced environment. Ability to handle stressful situations professionally and effectively. Ability to work independently with minimal supervision and effectively as part of a team. Ability to work effectively with individuals from diverse backgrounds and with varying needs or barriers. Strong organizational skills and attention to detail. Education and Experience Bachelor’s degree in Education, Social Work, or a related field , or equivalent relevant experience required. Minimum of two years of customer service experience required. Minimum of two years of experience in training and public speaking for diverse audiences required. Workforce Service experience or demonstrated ability to serve diverse populations required. Working knowledge of Workforce Service programs required. Familiarity with applicable federal, state, and local laws and regulations preferred. Valid driver’s license and adequate vehicle insurance coverage required. Physical Requirements Ability to sit, stand, walk, and move throughout the workplace as required. Ability to facilitate classroom and training sessions. Ability to use a computer and other office equipment for extended periods. Ability to organize and set up training venues and materials. Ability to perform duties in a fast-paced environment that may require extended periods of standing, sitting, or moving between work areas. Successful ATHENA employees will display the following characteristics You strive to be the best in your field currently and in the future. You like to make your employer look good. You find solutions, where others only see problems. You are proactive, you make and meet commitments, and you perform your duties exceedingly well. You are aware of the employer’s needs at all times and are well-versed in what you personally and ATHENA can offer them as a whole. You have the ability to work with diverse, integrated, deliverable-driven teams to accomplish the larger mission. You demonstrate exceptional customer service and professionalism. You are adaptable, organized, and able to manage multiple priorities in a fast-paced environment. The benefits of working for ATHENA include Support from a team of professionals committed to making your life better. Medical, dental, and vision insurance. Health Savings Account. 401(k) with a generous employer match. ATHENA-paid Life and Accidental Death & Dismemberment Insurance. Additional Voluntary Life and Accidental Death & Dismemberment Insurance for employees, spouses, and children. Short- and Long-Term Disability. Employee Assistance Program (EAP). Paid Time Off (after 90 days, up to 7 days per year). Paid Holidays (time and a half if worked): New Year’s Day, Memorial Day, July 4th, Labor Day, Thanksgiving, and Christmas. The statements in this Job Posting are intended to describe the general nature and minimum level of work required. The content should not be construed as a complete list of all duties, responsibilities, and skills required to meet the criteria for this position. Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Application for employment is not intended to and does not create a contract or offer of employment, and if hired, employment with the company is on an at-will basis and could be terminated at the will of either party. ATHENA Consulting LLC does not discriminate in hiring based on federally protected classifications including but not limited to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, marital status, or other characteristics protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. #J-18808-Ljbffr ATHENA Consulting