Assistant Director - Holyoke

Assistant Director - Holyoke

The Department of Transitional Assistance (DTA) is searching for a Local Office Assistance Director. To succeed in this role, you must be an exceptional leader who thrives in a fast-paced environment. You are well respected and are known for your expertise in guiding the professional development of your staff. You're a problem solver who is respected for providing outstanding support and are savvy in the development and management of relationships with various stakeholders and partners. As the Local Office Assistance Director, you will assist in the management of all programs administered by the Department, including Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC), Supplemental Nutrition Assistance Program (SNAP) and Employment Services within the communities served by the office. DTA attracts people who are passionate about public service, love to work in a fast-paced environment, and are committed to diversity, equity, and inclusion.

Duties and Responsibilities (these duties are a general summary and not all-inclusive): Assist the Director with implementing efficient business models utilizing available data to ensure accurate eligibility determination and timely processing of program benefits in compliance with state and federal policy and procedures, incorporating good customer service objectives. Plan, control, and execute priority work assignments for eligibility staff to ensure compliance with the department's goals, objectives, and priorities. Assist in developing and maintaining community relationships to achieve the agency's mission. Ensure staff for all programs have an opportunity for professional development and job satisfaction, with consistent evaluations based on their performance. Direct and supervise the administrative functions of the Transitional Assistance Office, including coordination and planning for adequate staffing. Evaluate the area office's needs and develop personnel, equipment, space, and supplies plans. Process and coordinate all personnel changes with the Human Resources Unit, as well as maintain employee performance and attendance reports. Responsible for data processing within the Transitional Assistance Office.

Preferred Qualifications: Ability to provide motivation, encouragement, leadership, and supervision to an interdisciplinary team of approximately 50 staff responsible for effectively and efficiently delivering quality customer service, resources, and services. Experience working with Federal or State programs with complex regulations and policies and the demonstrated ability to develop necessary strategies for effective implementation. Exceptional negotiation, conflict resolution, and coaching skills. Ability to manage multiple tasks simultaneously as a result of effective planning, delegation, and communication. Experience in workforce development, education or housing. Understanding of issues of poverty and diverse low-income populations. Excellent verbal and written communication and reporting skills. Outstanding computer skills, including email and Excel. Given the population served, bilingual or multilingual fluency.

To Apply: Please upload both your Resume and Cover Letter. We will give first consideration to applicants who apply within the first 14 days.

Agency Mission: The Department of Transitional Assistance (DTA) is the state agency responsible for administering public assistance programs to low-income residents of the Commonwealth. DTA is committed to providing a high level of service to all those in need. The mission of the Department is to assist and empower low-income individuals and families to meet their basic needs, improve their quality of life, and achieve long term economic self-sufficiency. DTA serves one out of every six people in Massachusetts including working families, children, elders, and people with disabilities. Our services include food and nutritional assistance, economic assistance, and employment supports.

Qualifications: MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) five (5) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least one (1) year must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below. Substitutions: I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience. II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience. III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience. IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience. Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range. Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

Primary Location: United States-Massachusetts-Holyoke-72-100 Front Street

Job: Community and Social Services

Agency: Department of Transitional Assistance

Schedule: Full-time

Shift: Day

Job Posting: Aug 21, 2026, 8:15:23 PM

Number of Openings: 1

Salary: 92,644.84 - 142,610.92 Yearly