Shipping & Receiving Clerk

Job Description

Job Description

This position is responsible for freight order management, making and tracking delivery appointments, resolving customer PO due date conflicts, coordinating with internal and external supply chain partners, tendering loads to carriers, maintaining order and load status information in TMS systems, handling, communicating and resolving delivery exceptions, reporting and investigating over, short or damage incidents, maintaining customer KPI scorecards, and responding timely to customer inquiries

At Midwest Refrigerated Services, we are driven by our Midwest Values of:

• M odesty
• I ntegrity
• D ependability
• W ork Ethic
• E fficiency
• S afety
• T rust

It is the expectation that all employees exemplify these values

General Accountabilities include:

• Customer Service for Facility Customers
• Schedule Inbound/Outbound Delivery Appointments
• Manage Paperwork Flow b/t Shipping & Receiving Office and Warehouse
• Check-in drivers and direct them to a door for unloading/loading
• Removing/Placing Seals on Trailer Doors
• Maintaining & Tracking Appointments
• Resolving Customer Problems
• Maintaining Load & Order Status in TMS System
• Claim Management
• Customer Inquiries
• Maintaining KPI Scorecards
• Other Duties as Assigned by Management

Skills Required:

• SAP Experience (Preferred)
• Positive Attitude
• Communication Skills
• Good Problem Solving & Decision Making Skills
• Attention to Detail & Organizational Skills
• Ability to Follow Instructions Closely
• Ability to Function Effectively in a Team & Fast Pace Environment

Prerequisites:

• High School Diploma (or equivalent)
• Strong Computer Skills (Microsoft Office)
• Strong Phone Skills/Etiquette
• Previous Experience in Customer Service (a plus)

Performance Measurements:

Company Benefits:

• Paid Time Off!
• $500 Referral Program - Refer hard working employees, get paid up to $500 per referral!
• Medical, dental, and vision insurance
• Company paid - life insurance and disability
• Flexible Spending Account
• Holiday pay
• 401K with company match

We encourage Veterans to apply. Each applicant will be required to pass all pre-employment testing. We thank all applicants in advance for their interest; however, only those applicants who are being considered for an interview, or are currently employed by MRS, will be contacted.

Midwest Refrigerated Services, Inc. is an Equal Opportunity Employer and a drug-free workplace.