Office Clerk/Administrative Assistant

Office Clerk/Administrative Assistant

Location: Irving, TX 75038 (Hybrid)

Duration: 24 months (possible extension)

Logistics:

• May have to work days/nights, weekends/holidays but will work 40 hours/week.
• Shifts could include overnight weekends and National Holidays.
• Shifts may change based on needs of the business.
• This team is a hybrid team.
• There will be assigned “work from the office” days.

Required Skills:

• Excellent interpersonal, communications, analytical problem solving and critical thinking skills.
• Must be able to make critical, independent decisions in volatile and emergency life threatening situations with minimal supervision.
• Excellent computer skills, including a working knowledge of Google /Gmail, GSuite, Windows, Excel, Word, Outlook and Adobe PDF files.
• Multitasking,
• Strong customer service skills (speaking on the phone in a professional manner) strong professional writing skills

Job Duties:

• Monitor various Security related email boxes investigating and responding to customer and employee questions, concerns and allegations of violations of the Code of Conduct and the law
• Perform duties as required and/or work on assigned projects as directed by supervisors or manager
• Handle escalated issues from an analyst, supervisor, or manager in a courteous, professional and expeditious manner.
• Escalate issues to analyst or management team as appropriate
• Follow established processes and procedures and use department Job Aid to find solutions to problems

Education/Certifications:

• Associate degree, bachelors degree, or equivalent work experience.