Customer Service Rep

Job Description

Job Description

About the Role:

As a Customer Service Representative in the retail trade industry, you will serve as the primary point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your role is critical in fostering positive customer experiences that drive loyalty and repeat business. You will handle inquiries, resolve complaints, and provide detailed product information, contributing directly to customer satisfaction and the overall reputation of the company. This position requires a proactive approach to problem-solving and the ability to communicate clearly and empathetically with a diverse customer base. Ultimately, your efforts will support the company’s goal of delivering exceptional service and maintaining a competitive edge in the retail market.

This is a on-site position - Monday - Friday

Minimum Qualifications:

• High school diploma or equivalent.
• Proven experience in a customer service role, preferably within retail.
• Strong communication skills, both verbal and written.
• Basic computer proficiency including familiarity with customer management software.
• Ability to handle multiple tasks and work in a fast-paced environment.

Preferred Qualifications:

• Experience with point-of-sale (POS) systems and inventory management software.
• Demonstrated conflict resolution and negotiation skills.
• Previous experience working in a high-volume retail environment.

Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or in-person interactions.
• Assist customers in locating products, understanding features, and making purchasing decisions.
• Resolve customer complaints and issues by identifying problems, determining solutions, and following up to ensure resolution.
• Process orders, returns, and exchanges accurately while maintaining detailed records of customer interactions.
• Collaborate with other departments such as sales, inventory, and management to improve customer service processes and product availability.

Skills:

The required skills such as effective communication and problem-solving are essential for interacting with customers and addressing their needs efficiently. Computer proficiency enables the representative to manage customer data, process transactions, and track orders accurately. Preferred skills like bilingual communication enhance the ability to serve a broader customer base and improve inclusivity. Conflict resolution skills are applied daily to de-escalate challenging situations and maintain customer satisfaction. Additionally, familiarity with retail systems supports seamless coordination with inventory and sales teams, ensuring a smooth customer experience.

Monday - Fridays. During holiday season some weekend work will be required