Veterinary Receptionist

Veterinary Receptionist (Client Liaison)

$20$25/hour based on experience and skills

Shift Differential: +$2/hour for shifts worked between 4:00pm12:00am

Four 9-hour shifts per week

2nd shift

Full-time benefits include:

• CSR Certificate Program!
• Relocation assistance for the right candidate!
• CVT license application + renewal reimbursement
• CE Allowance + access to VetBloom for RACE-approved courses
• Paid shoe stipend & scrubs provided (free to you!)
• RECOVER Training
• 16-week VTNE study group program + one-time VTNE reimbursement
• PTO + sick time
• Employee & immediate family pet discount
• 401(k) with employer match
• Medical/dental/vision + HSA/FSA options
• Short & long-term disability insurance
• Life insurance
• Veterinary technology education scholarships

Responsibilities as a veterinary receptionist include:

• Welcome clients and pets with warmth, professionalism, and confidence
• Serve as the first point of contact for incoming calls, walk-ins, and hospital inquiries
• Gather accurate client and patient information during intake
• Support the client journey from check-in through invoicing and discharge communication
• Help clients understand estimates, charges, and next steps in their pet's care
• Coordinate triage for walk-in patients by communicating with nursing staff for evaluations
• Relay information between clients, doctors, technicians, and hospital leadership
• Manage RDVM calls, faxes, and referral communication
• Support front desk operations including financial transactions and medical record management
• Maintain a calm, organized reception environment while prioritizing an exceptional client experience

Qualifications:

• Previous receptionist, customer service, or client-facing experience required
• Veterinary, emergency hospital, or medical office experience strongly preferred
• Strong communication skills with the ability to explain information clearly and compassionately
• Ability to remain calm and confident in a fast-paced or emotionally charged environment
• Exceptional organizational skills and attention to detail
• Comfortable multitasking and prioritizing responsibilities throughout a busy shift
• Strong relationship-building skills with clients, teammates, and referring veterinary partners
• Fluent English speaking and reading skills required

About Veterinary Emergency & Specialty Hospital (VESH)

VESH is a 24-hour, VECCS Level 2 Certified, state-of-the-art emergency + specialty veterinary hospital. We support primary care veterinarians with the evaluation and treatment of pets affected by trauma, chronic issues, serious illness, or unusual disorders requiring advanced training, while also providing critical and emergency veterinary care. We offer a variety of specialty services including advanced imaging (CT), internal medicine, surgery, medical oncology, and emergency and critical care. At VESH, you'll join a collaborative team committed to exceptional medicine, compassionate care, and continued learning. Every role in our hospital contributes to improving the lives of pets and the families who love them.

Serving West Springfield and surrounding communities

• Springfield, MA
• Chicopee, MA
• Holyoke, MA
• Longmeadow, MA
• Agawam, MA
• Northampton, MA
• Amherst, MA
• Enfield, CT
• Suffield, CT
• Hartford, CT

This location offers access to a broad veterinary talent market across Western Massachusetts and Northern Connecticut. Considering relocation? If you're relocating for the right opportunity, VESH offers the chance to join a collaborative specialty hospital where you can build your career alongside experienced specialists and technicians while making a meaningful impact in the lives of patients and their families. West Springfield offers easy access to both city amenities and outdoor recreation, with close proximity to the Berkshires, Boston, and Northern Connecticut.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.