Customer Care Specialist II

Responsibilities Composes accurate, prompt and appropriate replies to all internal and external customer contacts. Reviews orders received for accuracy and completeness, confirms and/or corrects customer orders prior to entering in ERP system. Handles all customer interactions via phone, chat, fax, and email in a professional and courteous manner. Investigates requests for credit, rebill and return material authorizations, creates and follows up on related documents such as RMA’s, credit and debit memos. Assists less experienced Customer Care Specialists in handling unusual or complex inquiries, including escalations, ensuring customer retention and loyalty. Provides customer feedback to stakeholders. Supports Marketing promotions and product launches. Requirements 2+ years business related experience in a customer contact center 1+ year(s) experience with Microsoft Office Suite (Outlook, Word, Excel, IE, Chrome, Teams) 1+ year(s) experience with multiple channels of communication: phone, email, chat. High School Diploma or GED Associate’s/Bachelor’s Degree (business or related studies) preferred. #J-18808-Ljbffr Jobtailor