Customer Experience - AI Engineer

About Verisoul Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult . Our Trajectory (Last 12 Months): 6x YoY Growth: 6x ARR growth (to $2M) and scaled to 100+ customers. Product Dominance: 80% competitive win rate; we catch 70-105% more fraud than legacy tools. Strong Backing: Raised $8.8M Series A You and Your Role As a Customer Experience AI Engineer, you sit at the intersection of customers, AI systems, and product value. You operationalize AI agents and AI tooling that help customers realize value faster, resolve issues automatically, investigate fraud at scale, and run complex workflows with minimal human intervention. You are part of the Customer Experience and Success team, with a direct mandate to improve retention, expansion, and customer outcomes through intelligent automation. What You’ll Do: Automate Support: Build and deploy AI agents to handle 50% of customer inquiries in Year 1. Customer-centered AI Agents: Design, build, and deploy AI agents that support customer workflows including fraud investigations, user analysis, reporting, and operational support. AI Reporting & Insights: Build self-writing reports that analyze data and prove ROI to customers automatically. Drive Integration: Work directly with customers to integrate Verisoul. Learn their pain points, then write code to solve them. Operationalize AI: Turn manual CX processes into scalable software tools. What You’ll Bring: 3+ Years Engineering Experience 1+ Years AI Engineering: Experience building with LLMs, RAG, and agentic frameworks Full-stack Proficiency: Able to build, deploy, and scale full-stack automations. Automation Obsession: You hate doing the same thing twice. You script, automate, and build your way out of manual work. Customer Empathy: You can translate a frustrated customer's complaint into a precise technical solution. Location: In-person in Austin, TX. Who You’ll Work With: CX Team: To identify the manual workflows that need automating. Core Engineering: To access the data and APIs needed to power your agents. Tech Stack: Python, TypeScript, LLMs (OpenAI/Anthropic), Vector DBs, Retool/Internal Tooling, GCP. Compensation: $180,000 - $250,000 + Equity Grant Base Salary: $140,000 - $180,000 Bonus: $30,000 - $60,000 Equity: 0.15% - 0.3% with 4-year vesting Benefits: 401k match (4%) Life At Verisoul In office 5 days a week in Austin, Texas! Benefits Free Lunch - personalized your way $10K Relocation Bonus 100% Insurance Coverage 4% 401K Match Unlimited Vacation Up to 20 days Remote Annually Beautiful Office Our Values All-in Optimism: Building a startup is hard. We bring the energy and steadfast optimism needed to push through challenges and accomplish the impossible—while having fun. Total Ownership: Be a self-starter and a self-completer. Own high-impact problems end-to-end, combining structure with the execution skills to get the job done. First Principles Curiosity: Challenge assumptions with a beginner’s mind. Rethink the "current way," test new hypotheses, and focus on finding the truth—even if it means changing your mind. #J-18808-Ljbffr Verisoul Inc.