ZO Ambassador

ZO Ambassador

Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities. As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer's diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers' evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio.

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

The Position:

As a ZO Ambassador, you are tasked with putting customers first while collaborating with internal and external partners to build memorable hospitality experiences and community in our property. This role will specifically focus on elevating the ZO program at Rockefeller Center in Midtown, Manhattan and report to the General Manager.

Responsibilities and Duties:

Serve as the communication point between ZO, Property Management, security and third party operations teams; ensure consistent hospitality and warmth

Seek to foster internal and external relationships that will assist in providing concierge-type services as needed

Execute events and activations to improve customer experience and engagement with ZO, working in conjunction with the ZO team to involve partners where appropriate, and coordinating with property management on event operations

Manage bookings for conference facilities across 125 High Street and One Federal Street properties in conjunction with Property Management teams

Ensure continuous improvement in quality of customer experiences by seeking and analyzing feedback on ZO programming and services; provide management with feedback summary and recommendations accordingly

Greet guests and customers in a warm and welcoming manner, providing guidance and general information about the property to ensure visitor and customer satisfaction

Conduct daily property walkthroughs and provide feedback to property team as needed to ensure design integrity, cleanliness, etc.

Scan and inform Property Management team of new customer and VIP tours and assist with flawless execution

Remain well versed on all aspects of the property, including all customers, services, and daily events

Act as a representative of the ZO spaces, services and provide assistance when needed

Report and document any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately

Perform administrative and project management duties as needed

What we look for:

At least 1 year of previous hotel experience preferred

Bachelor's degree is required

Must possess excellent interpersonal communication and organizational skills, be able to work well under pressure with a variety of people, handle multiple tasks simultaneously, understand and work well with cash and basic accounting principles

Experience using Microsoft Office Suite or similar program

Must possess an aptitude for guest service and have a cheerful, positive attitude

Must be fluent in English. Fluency in at least one foreign language is a plus

*Candidates should be comfortable with flexible hours, as schedules may vary.

The base compensation range for this role is $24.40 per hour. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer's New York team, as we've considered factors specific to this geography.

Tishman Speyer is deeply committed to creating and maintaining a diverse workforce which promotes different views and perspectives. We expect our leaders and employees alike to champion diversity and inclusion practices. Tishman Speyer has several employee affinity and interest groups that provide employees opportunities to develop professional relationships across the business and identify opportunities for development and advancement.

We are proud to be an Equal Opportunity Employer and treat all applicants for employment equally based upon job-related qualifications and without regards to race, color, age, sex, sexual orientation, gender identity, gender expression, marital status, military or veteran status, national origin, disability, religion, or any other characteristics protected by law.