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Order Consultant

At Surez Bakery, we're here to help people across Charlotte celebratefrom birthdays and weddings to Tuesday mornings that just need a really good doughnut. We want every guest who walks through our doors to feel genuinely welcomed, cared for, and excited to come back.

Our Order Consultants help make that happen. They do a lot more than answer phones and emailsthey help guide guests through birthdays, weddings, and other celebrations, making the ordering process easy and enjoyable from start to finish.

We're looking for someone who enjoys helping people, communicates clearly, stays organized, and pays close attention to details. No bakery experience? That's okay. We hire for attitude and train for skill. If you're dependable, eager to learn, and ready to jump in wherever needed, we'll teach you everything you need to know.

What You'll Do

• Respond to guest inquiries by phone and email.
• Help guests choose cakes, pastries, cookies, and other baked goods for birthdays, weddings, and special occasions.
• Guide guests through flavors, designs, sizing, pricing, and pickup options.
• Enter and manage orders accurately.
• Answer questions about our products, policies, and ordering process.
• Assist with in-store guests when needed.
• Communicate clearly with our production team to help ensure orders are completed accurately.
• Keep the office organized and assist with administrative tasks as needed.
• Jump in to help teammates wherever needed.

We're Looking For Someone Who

• Enjoys helping people and providing great customer service.
• Is dependable and shows up ready to work.
• Is organized and comfortable managing multiple conversations and orders at once.
• Pays close attention to details and takes pride in accuracy.
• Communicates clearly, both in writing and over the phone.
• Is comfortable learning new systems and software.
• Works well with a team.
• Is available to work weekends and holidays as needed.

What We Offer

• Average starting pay is $16-$18 (base hourly plus shared tips)
• Employee discount
• Free pastry every shift
• Free birthday cake
• Paid training
• Consistent scheduling
• Opportunities for raises and advancement
• Daytime hours with no late-night shifts

Working at Surez Bakery

Every custom order represents an important moment in someone's life. Whether you're helping plan a wedding cake, a birthday celebration, or simply answering a question about tomorrow's pickup, your attention to detail and communication help create a great experience long before guests walk through our doors.

Our bakery can get busy, especially around holidays and weekends. We help each other, communicate often, and take pride in doing things the right way.

If this sounds like the kind of job you're looking for, we'd love to meet you.