Retail Sales Associate

Job Title

Assist guests and members with purchases. Ensure visual displays remain attractive and restock when merchandise is sold.

Essential Job Functions

• Responsible for selling merchandise as well as ticketing it and displaying it in the Golf Shop or other resort retail outlets.
• Welcome all customers with enthusiasm and assist them with their merchandise needs in a fast-paced environment.
• Provide the highest standards of service to all resort guest and club members and accurately ring up charges at the register. This also includes proper cash handling procedures as well as making sure that all standards of operations are being met.
• Focus your attention on Members and guests needs and remain calm, professional, and courteous at all times, even when under pressure.
• Assist Director of Retail with inventory controls, checking-in merchandise in accordance with procedures, organization of storage and display areas. Keep up inventory levels of constantly stocked items (i.e. Golf balls, Gloves, Hats, Socks, Apparel, etc) and share merchandise needs with Director of Retail.
• Follow up on all special orders making sure customers are aware of the receipt of their orders in accordance with established procedures.
• Perform close of business functions following guidelines and procedures established by the Club.
• Responsible for seeing that daily assignments are completed in their respective areas, to meet Club standards (i.e. orderly/organized work areas, straighten/arrange entry area, picking up trash/debris, etc.).
• Assist fellow Employee Partners, Members, and guests to ensure delivery of exceptional service without being directed. Be aware of team members and the environment and participate as a member of the team.
• Notify supervisor of Member/Guest complaints at the time they occur. Rectify, practicing service recover, any complaints as soon as possible

Education/Experience

• Customer service experience required.
• Previous Retail experience preferred.
• High school diploma, GED, or equivalent preferred

Other Accountabilities

• Because of the fluctuating demands of the Club's operation, it may be necessary that each employee perform a multitude of different functions; therefore, as an essential part of your job, you will be expected to help others when the occasion arises, just as other Employees are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed or pick up schedules in other retail outlets throughout the resort.
• Adhere to all of the various company, club and department written mandatory standards of operations, policies and procedures, manuals, memos, oral instructions, etc., all of which go to make up the essential functions of the job.
• Ability to communicate effectively with proper grammar.
• Ability to work well under pressure, coordinating multiple tasks at any given time.
• Attention to detail.
• Teamwork and Collaboration.
• Flexibility.
• Responsible for maintaining good conduct and safe working habits while in all areas and assuring others are acting safely.
• Wearing a clean and neat uniform that follows property uniform standards daily.

Physical Demands

• While performing the duties of this job, the employee regularly is required to stand for long hours of the day.
• Most be able to seize, grasp, turn, handle, or hold objects; reach with hands and arms.
• Must be able to understand and communicate clearly with guests, members, and coworkers in person or by phone.
• The employee frequently is required to walk.
• Must be able to reach and handle the computer, keyboard, and desktop items.
• Occasionally kneel, bend, crouch and climb as required. Lifting and carrying up to 25 pounds.

Work Environment

The work environment is in the retail shops.