Customer Service Representative - Bilingual Spanish and English

WashSmart Laundry is growing, come and join our amazing Customer Service team and grow your career with us! See why we are Chicagoland's best laundry experience
5926 S. Kedzie, Chicago IL.

As a Customer Service Representative, you'll be the driving force behind fostering strong client relationships and delivering tailored solutions working with our team members across the organization.


We are seeking an individual to oversee aspects of customer service, relationship management, and influencing others. The ideal candidate is highly organized, has excellent management skills, keen eye for attention to detail, and the ability to connect, coordinate and communicate between different groups in English and Spanish.


Position Responsibilities:
• Write up job orders
• Client visits Coordinate Collaboration
• Conflict Resolution
• Project Support
• Information Management
• Ability to multitask.
• Build and manage customer relationships.
• Basic computer skills, including the use of email.
• Able to work a flexible work schedule, including weekends

Experience:
• Written and verbal communication skills, including bilingual in Spanish and English.
• Must have the ability to effectively present information, respond and follow-up on questions and inquiries from clients, other managers and subordinates.
• Skilled in conflict resolution and being a superior problem solver, able to identify and resolve variances, failures and discrepancies.
• Ability to work quickly and accurately on an independent basis; Ability to establish and maintain goodwill with co-workers.
• Strong attention to details, good organizational skills and ability to meet deadlines.


Education:
• High School Diploma/GED.

Compensation - Hourly starting at $17.00

WashSmart is proud to be an equal employment opportunity employer. We evaluate applicants without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics. We also consider applicants with criminal history, consistent with applicable federal, state and local law.