Advanced Medical Support Assistant

Allied Health Professional Duties include but are not limited to the following: Responsible for patient intake for the ED verifying benefit eligibility determinations for medical care, identifying information from the patient, and determining the nature of the visit. Ensures that ED complies with agency guidelines and Emergency Medical Treatment and Active Labor Act (EMTALA). Makes patient appointments in accordance with VA's complex scheduling guidelines. Administratively closes open encounters, and coordinates with providers to ensure that all encounters are closed within 48 hours. Obtains identifying information and nature of the call. Responds to caller's needs with deference to HIPAA and Privacy Act or directs caller to appropriate party. Verifies and collects private insurance information, updates information in the Insurance Capture Buffer (ICB) web application, as required. Verifies and collects demographic information and updates VISTA database. Directs Veterans that require means testing to the appropriate location. Coordinates with Eligibility Section and Administrative Officer on Duty (AOD) to facilitate the enrollment of traveling Veterans, non-enrolled Veterans, and humanitarians seeking emergency care. Initiates patient registration to facilitate emergency medical care. Notifies physician of patient's eligibility status and those Veterans who are receiving care at multiple VA facilities. Assists triage nurse in managing the clinic access contingency plan by coordinating with outpatient primary care, walk-in and specialty clinics, making same-day appointments, and providing guidance on specific clinic scheduling guidelines to ensure timely access to care. Monitors patient flow for the clinic through the EDIS web application. Coordinates and monitors the status of lab and imaging orders, room assignments, patient location, and overall length of stay. Engages supervisor when available for assistance and guidance. Oversees the inter-facility transfer process for ED patients and Mental Health patients being seen in the ED. Coordinates with outside external facilities when required services are unavailable or internal capabilities are exceeded. Obtains administrative approval for transfer from transfer coordinator during business hours and from the Administrator on Duty (AOD) after hours. Communicates and coordinates with ambulance vendor to arrange transportation of the patient to the accepting facility including outlining transport requirements and special equipment required as defined by the transferring and accepting physician. Arranges for follow-up appointments by scheduling post-ED follow-up appointments with Veterans' Primary Care provider in accordance with VA Scheduling Directive. Recognizes and deescalates disruptive behavior, elicits cooperation from agitated, combative, disoriented and uncooperative Veterans utilizing creative, advanced, interpersonal skills and persuasive methods that elicits cooperation, restores trust and achieves the desired result of providing appropriate patient care. Resolves customer concerns in person, by phone, and/or letters. Work Schedule: Sunday, Monday, Tuesday or Wednesday, Thursday, Friday - both with Saturday. 7:00 am - 7:30 pm and 7:00 pm - 7:30 am. Compressed/Flexible: Compressed Tour (6x 12hrs and one 8 hour shifts in 2 weeks) Recruitment Incentive (Sign-on Bonus): Not Authorized. Permanent Change of Station (Relocation Assistance): Not Authorized. Pay: Competitive salary and regular salary increases When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade). Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement). Telework: Not Authorized. Virtual: This is not a virtual position. Functional Statement #: 56054-F Permanent Change of Station (PCS): Not Authorized