Front Desk Customer Service Representative

Job DescriptionJob DescriptionFront Desk Customer Service RepresentativeDo you LOVE dogs and enjoy making people feel welcome? We are looking for a friendly, organized, and professional Front Desk Customer Service Representative to join our doggy daycare team!Our Front Desk team is the first impression our clients and their pups have when they walk through our doors. This is a highly customer-facing position that requires someone who is personable, confident, organized, and comfortable working in a fast-paced environment.What You'll DoGreet clients and their dogs with a warm, friendly attitudeProvide exceptional customer service and build strong relationships with our clientsCheck dogs in and out of daycare, boarding, and grooming servicesAnswer phones, respond to client questions, and assist with schedulingProcess payments and manage client accounts accuratelyCommunicate daycare policies, packages, promotions, and servicesKeep the front desk, lobby, and client-facing areas clean, organized, and welcomingAssist with reservations, enrollments, retail sales, and client requestsWork closely with the daycare and management teams to ensure a smooth client experienceHandle client concerns professionally and help find solutionsStay organized while balancing multiple tasks in a busy environmentWhat We're Looking ForMust genuinely LOVE dogs! Friendly, outgoing, and naturally personableProfessional and presentable — this is a client-facing positionExtremely organized and detail-orientedReliable and punctualStrong communication and customer service skillsComfortable using computers and learning new softwareAble to multitask and stay calm in a fast-paced environmentPositive attitude and willingness to jump in wherever neededPrevious customer service, hospitality, veterinary, grooming, daycare, or pet industry experience is a plusThe Ideal CandidateYou are someone who can walk into a busy lobby with three clients waiting, a phone ringing, and a dog trying to steal a treat — and still smile, stay organized, and provide excellent customer service. You take pride in your appearance, your work, and the experience you create for every client and pup who walks through our doors.If you're organized, energetic, professional, love people AND dogs, and want to be part of a fun team, we'd love to meet you!