Junior Customer Support

Job Description

Job Description

Junior Customer Support - Full-Time | Raleigh, NC
Join Our Growing U.S. Team at Eupry!

Would you like to join a fast-growing startup in the life science industry? And would you like to kick-off your career in Europe with a two to four weeks trip to the European Headquarters in Denmark for training and onboarding into our cutting edge pharmaceutical temperature compliance solution? This is your chance!

Eupry is looking for a full-time Junior Customer Support to help handle customer inquiries via phone and email. This is a unique opportunity to not only support customers but also play a pivotal role in building the culture of our brand-new U.S. office in Raleigh, North Carolina.

As our Junior Customer Supporter, your primary responsibility will be to provide exceptional assistance and guidance to our customers, ensuring they have a seamless experience with our products and services. You'll work cross-functionally to keep communication clear and effective, and help us uphold the highest standards of support.

In this role, you will:

• Respond to customer inquiries via phone and email in a timely and accurate manner
• Troubleshoot and report product malfunctions
• Collaborate with internal teams to ensure the correct information is delivered to customers
• Help foster a supportive and positive team culture in our Raleigh office

Eupry’s team includes 20+ nationalities, all collaborating on a mission to make storage compliance smarter and easier. In this role, you will report to the Customer Support Manager and work closely with international colleagues as well as help shape the environment in our new Raleigh office.

Eupry is transforming compliance in the Life Science industry, helping companies like AstraZeneca, Novo Nordisk, Novonesis, and Ferring Pharmaceuticals ensure safe storage of critical products like medicines and vaccines.

You’ll be part of an innovative team that’s modernizing how compliance is done—making it smarter, faster, and more reliable.

With over 20 nationalities represented, we’re a truly international company that values diversity, collaboration, and personal growth. You’ll be supported, empowered, and part of building something meaningful—right from our new Raleigh office.

Eupry is fostering talent and career development in many shapes and sizes. By entering Eupry you’ll be granted an opportunity to enter the pharmaceutical manufacturing industry. And the role as Junior Customer Supporter will be a door opener for your next career step whether it being with Eupry or in the Life Science industry.

Eupry is growing at over 100% year-over-year, and you’ll be joining our new US headquarters in Raleigh alongside our Founder, Adam Hartmann-Kruckow. As part of your onboarding, you’ll be invited to our European headquarters to meet the team, receive hands-on training, and connect with our CEO, Christian Jacobsen. Beyond learning about our products and services, you’ll play a key role as a culture bearer—helping to shape and represent Eupry’s values as we build our fast-growing American office.

Ready to Apply?

We conduct interviews on an ongoing basis, so don’t wait to apply! Please submit your application in English, as it’s our company language.

Requirements

You’re an excellent communicator who takes pride in delivering top-notch service. You listen actively, think empathetically, and stay calm under pressure. You're self-motivated but enjoy being part of a team and contributing to something bigger than yourself. You’re able to make decisions on your own, and document the reasoning for future learnings.

Qualifications:

• Fluency in English (additional languages are a plus)
• Strong problem-solving skills and attention to detail
• Service-minded with a strong sense of responsibility and ownership
• Prior experience in a customer-facing role is a plus
• Technical understanding of WiFi or IoT solutions is considered an advantage
• Must be authorized to work in the U.S.
  

Benefits

• 15 paid vacation days + 5 sick days (more with experience).
• Health and dental insurance.
• 401K available from July 1st 2026