Full-Time Teller

United Community Bank is in search of a full-time teller. Candidates will assist customers with various banking needs, offer product information and provide exceptional customer service while presenting a positive image of the Bank. This position meets the needs of customers by providing quality service in the receiving and paying out of money, and accurate record keeping of money and negotiable instruments involved in the bank’s various transactions. Must be available Monday thru Friday during banking hours of operation and Saturday morning rotation.

Essential Duties and Responsibilities:

• Kindly greet all customers immediately upon entry to maintain a welcoming and helpful environment
• Assist customers with the various financial transactions including but not limited to inquiries regarding their balances, statements, and general account information
• Ensure all customers have been fully assisted
• Use integrated teller and customer data base software to verify customer information and answer questions customers may have about their accounts
• Process loan payments, savings bonds, cashier’s checks, and registration stickers
• Handle checks and cash for deposit; verify amounts and examine checks for endorsement before processing
• Promptly answer, screen, and forward incoming phone calls
• Assist and transfer customers to the correct department by using the employee/department directories
• Work towards obtaining qualified customer product referrals each month
• Cross sell and/or refer applicable bank products via the telephone or to customers in person
• Maintain a clear understanding of when to put a "hold" on funds and know how to explain that to a customer
• Capture images on the NDP machine
• Adhere to cash handling policies
• Process deposits from the night depository box and mailed deposits
• Adhere to dual control policies
• Issue Ace/Gift cards
• Maintain in-depth knowledge of bank products and services
• Maintain knowledge of all regulatory standards
• Complete all training and online testing requirements as assigned
• Maintain familiarity with the Bank policies and procedures related to this position including but not limited to Secrecy Act, OFAC, Check Cashing, and Teller Guidelines
• Other related duties as assigned

Experience and Skills

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Computer Requirements:

• Proficiency in Microsoft Office (Word, Excel, Access, and Power Point)
• Experience using Web Teller and check imaging software is a plus

Education/Experience Requirements:

• High school diploma or equivalent

Additional Requirements:

• Strong attention to detail
• Strong time management and organizational skills
• Ability to practice discretion and handle confidential information in a professional manner
• Ability to perform duties independently with limited direct supervision
• Problem Solving/Analysis skills
• Ability to communicate effectively with customers and coworkers
• Written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
• Ability to explain the benefits of bank products and services and answer customer questions regarding these products and services
• Knowledge of financial institution regulations
• Ability to multitask
• Strong professional integrity in compliance with company policy, and ethical and legal standards
• General knowledge of bank procedures and how they apply to other areas of the bank

Employees are expected to report to work as scheduled, on time and prepared to start work. Employees are expected to remain at work for their entire work schedule. Late arrival, early departure or other absences from scheduled hours should be avoided.

Certificates, licenses, or registrations:

• None Required

Working Conditions:

This job operates in a retail banking setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical requirements:

• Ability to stand for up to eight hours
• Requires bending, stooping or standing as necessary
• Requires the ability to hear, speak and/or signal people
• Effectively communicate verbally, in writing, and in English
• Requires manual dexterity, typing, and the ability to count money and key in transactions
• The employee may occasionally lift and/or move up to 25 pounds

IMPORTANT: APPLICANTS PLEASE READ
Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, marital status, ancestry, physical or mental disability, veteran status or sexual orientation. Solely to help us comply with federal and state Equal Opportunity record keeping, reporting, and other legal requirements, we request that you complete this data information questionnaire.
PLEASE NOTE:
Refusal to complete this information will not subject any applicant or employee to adverse treatment. The information that you provide will be recorded and maintained in a confidential file, separate from all other records. This information will not be used in consideration for your employment.

• Male
• Female
• I Decline To Answer
• Hispanic or Latino (Persons of Mexican, Puerto Rican, Cuban, South or Central America, or other Spanish culture or origin, regardless of race)
• White or Caucasian (Not Hispanic or Latino) - Persons having origins in any of the original peoples of Europe, the Middle East or North Africa.
• Black or African American (Not Hispanic or Latino) - Persons having origins in any of the black racial groups of Africa.
• (Not Hispanic or Latino) - Persons having origins in any of the original people of North and South America and maintain cultural identification through tribal affiliation or community recognition.
• Asian (Not Hispanic or Latino) - Persons having origins in the Far East, Southeast Asia or the Indian subcontinent including Cambodia, China, India, Japan, Korea, Malaysia, Pakistan, the Philippine Islands, Thailand and Vietnam.
• Native Hawaiian or Other Pacific Islander (Not Hispanic or Latino) - Persons having origins in Hawaii, Guam, Samoa or other Pacific Islands.
• Two or More Races (Not Hispanic or Latino) - All persons who identify with more than one of the above five race categories.
• I Decline

Voluntary Self-Identification of Disability

Form CC-305 OMB Control Number 1250-0005

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Why are you being asked to complete this form?

We may be a federal contractor or subcontractor. The law requires us to provide equalemployment opportunity to qualified people with disabilities. We have a goal of having at least 7% ofour workers as people with disabilities. The law says we must measure our progress towards this goal. Todo this, we must ask applicants and employees if they have a disability or have ever had one. People canbecome disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer isconfidential. No one who makes hiring decisions will see it. Your decision to complete the form and youranswer will not harm you in any way. If you want to learn more about the law or this form, visit theU.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at

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