Guest Service Attendant

Job Description

Job Description

Cabot

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Rio Secco Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

 

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

 

Cabot Citrus Farms

Cabot’s first American property, Cabot Citrus Farms, is set across 1,200 acres of pristine natural beauty in the Central-West region of Florida, aptly known as the Nature Coast. Offering dramatic elevation changes, sandy soil, and rolling hills canopied by towering sand pines, palmetto trees, and century-old moss-covered oaks, the unique landscape is enchanting. With two 18-hole golf courses, one 10-hole course, an 11-hole par-3 course, and an unparalleled practice facility, Cabot Citrus Farms is the ultimate golf adventure. In addition to golf, the property offers luxury accommodations, real estate opportunities, elevated food and beverage experiences, and off-course activities that include a Sport Club, a fishing pond, and sports courts, with a Pool and Racquet Club coming in the future.

 

Position Overview

As Guest Service Attendant for Cabot, you are the first – in-person - smile to greet our guests upon arrival at Cabot Citrus Farms. You take pride in being a key member of the team responsible for CCF world-class first impression. You greet our guests by name and create that authentic personal connection that lets them know how special they are. While directing them to the pro shop for check-in and assisting with unloading golf clubs from the shuttle, you offer personalized insights on services and amenities available.

 

Key Responsibilities

• Assists with the overall upkeep of the clubhouse, cart storage area, and parking lot. 
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area. 
• Maintains the cart storage area and cart wash-down area in a neat, clean, and orderly condition. 
• Prepares golf carts for play following the standards of Cabot Citrus Farms. 
• Greet all guests warmly and professionally - make guests feel welcome and anticipate their needs. 
• Assist guests with their golf clubs, set them up on a golf cart, or pushcart, ensure that the bag is suitable for the caddie when caddies are booked, provide a medical cart when required, and provide club storage services as requested. 
• Provide information and direction to guests to ensure their needs are met and exceeded. 
• Communicate with the intent to connect with guests and associates, displaying a positive attitude and highly effective listening and speaking skills. 
• Maintain and uphold the policies, procedures, and reporting of the golf operations as required.
• Focus attention on guest needs, always remaining calm and courteous.
• Work flexible hours as required, including early mornings, nights/weekends. 
• Complete other duties as assigned by management. 

Qualifications

• High School Diploma. 
• Must possess a valid driver’s license.
• Commitment to delivering a high level of customer service. 
• Enthusiastic, positive, authentic, engaging, and high-energy.
• Excellent grooming and personal appearance standards. 
• Must be able to read and write to facilitate the communication process. 

 

Working Conditions

• Work outdoors in varying environmental conditions such as heat, cold, rain, and wind.
• Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently to lift, carry, push, or otherwise move objects. 
• Ability to spend long hours moving around, walking, sitting, standing, kneeling, reaching, and crouching while performing other duties. 
• Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability, and visual acuity. 

 

Benefits

We offer a comprehensive benefits package, including:

• Health, Dental, and Vision Insurance
• 401(k)
• 10 Paid Vacation Days
• 5 Paid Sick Days
• 14 Company Holidays
• Maternity and Paternity Leave
• Complimentary Staff Lunch
• Early Earned Wage Access
• Golf Privileges
• Employee Discount Program
• And much more!

Our greatest asset, and the key to our success, is our team. We have developed an incredibly positive and exceedingly vibrant culture by attracting the most caring, engaging, and driven people in golf and hospitality. With a focus on the principles of the Golden Rule - treating others as we wish to be treated - the warmth, kindness and good nature of our team is ultimately what sets Cabot apart. Work hard and be nice to people - it's as simple as that!

If your values align with the Cabot vision, we welcome you to apply and join our amazing team that is building this one-of-a-kind property!

Cabot Citrus Farms is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other legally protected status.