EVENING SHIFT CUSTOMER SERVICE MANAGER - BEVERAGE

Evening Shift Customer Service Manager - Beverage

The Evening Shift Customer Service Manager - Beverage supervises and coordinates activities of route servicepersons and vending attendants; assures the highest standard of customer service by performing the following duties. Responsible for communication to and retention of client accounts.

The Evening Shift Customer Service Manager must be available to work between 11:00 a.m. and 9:00 p.m., based on operational demands and business needs, to ensure adequate support and coverage during evening shift operations.

Supervisory Responsibilities: Directly supervises route service and vending attendant employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Essential Duties and Responsibilities:

• Visit accounts and clients to maintain good relations and react to any comments, suggestions or concerns for the purpose of account retention; actively pursues pricing goals.
• Coordinating machine installations in new and existing accounts; performs account location inspections and machine audits to ensure company standards are met.
• Reviews route daily and weekly reports to ensure integrity, control spoilage rates, monitor accuracy of machine collections and control labor costs; ensures quality, cleanliness, merchandising, customer service and company policies and programs are maintained.
• Reviews service frequencies to assure maximum sales without jeopardizing customer satisfaction; schedules and modifies route structure to improve productivity and control overtime compensation, as well as controlling employee scheduling so that employees are allowed their requested days off, and the operation has sufficient labor each day for service obligations; when necessary, performs activities of workers supervised when needed.
• Stays current and abides by all parts of collective bargaining agreements, where applicable.
• Schedules regular meetings with route service and attendant personnel, and foster open lines of communication with direct reports; confers with other supervisors to coordinate activities of the operation and attend regular staff meetings to keep informed and updated about current developments related to our company.
• Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for route service personnel and insures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping and security.
• Maintain clean and safe work environment; performs job safely.
• Other duties may be assigned.

Preferred Qualifications:

• A Bachelor's degree is preferred; two year College degree or the equivalent combination of education and experience is acceptable
• Route management, retail and merchandising experience is preferred
• Food & beverage experience
• Communication skills both written and verbal and ability to communicate with management, client, customer and associate levels.
• Financial, budgetary, accounting and computational skills.
• Computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet.
• ServSafe Certification is preferred
• Must be able to travel to client sites
• Must be passionate about providing world class service to our clients and customers

Associates at Eurest are offered many fantastic benefits including medical, dental, vision, life insurance, disability insurance, retirement plan, paid time off, holiday time off, associate shopping program, health and wellness programs, discount marketplace, identity theft protection, pet insurance, commuter benefits, employee assistance program, flexible spending accounts, paid parental leave, and personal leave.

Compass Group is an equal opportunity employer. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.