Field Service Technician

Field Service Technician

Kanawha Scales & Systems (KSS) is a leader in industrial weighing, measurement, and automation solutions, supporting customers across manufacturing, mining, utilities, logistics, aerospace, defense, and energy. For decades, we've built our reputation on technical expertise, reliable service, and a simple philosophy: take care of our customers and take care of our people.

At KSS, our people are what set us apart. We offer competitive pay, strong benefits, and ongoing training to support long-term growth. As we continue to expand, we provide real opportunities for employees to develop their skills, advance their careers, and make an impact.

We are seeking a skilled Field Service Technician for our Charlotte, NC team, to ensure the accurate and reliable operation of a variety of scales used in industrial and commercial settings. This role involves installation, maintenance, calibration, and troubleshooting to guarantee precise measurements, compliance with industry standards, and customer satisfaction.

Essential Duties and Responsibilities

• Scale Installation: Properly install and set up industrial, laboratory, and commercial scales according to manufacturer specifications.
• Calibration: Perform calibration procedures and adjust settings to meet precision requirements.
• Maintenance and Repair: Conduct routine maintenance, diagnose issues, and repair scales promptly to minimize downtime.
• Inspection: Inspect scales for wear, damage, and functionality; address issues with load cells, displays, and other components.
• Documentation: Maintain detailed service and calibration records, including certificates and service reports.
• Customer Interaction: Communicate professionally with clients regarding service requirements, estimates, and technical questions.
• Safety Compliance: Follow safety protocols when working with heavy equipment and electrical components.
• Quality Assurance: Ensure all serviced scales meet quality and regulatory standards.
• Inventory Management: Track tools, parts, and equipment; replenish supplies as needed.
• Training: Stay updated on industry best practices and scale technology advancements.

Skills and Knowledge

• Experience in scale installation, calibration, and repair.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of industry standards (e.g., ISO 9001, NIST Handbook 44).
• Proficiency with calibration and measurement equipment.
• Excellent communication and customer service skills.
• Physical ability to lift up to 50 lbs and work in varied conditions.
• Valid driver's license; Class B (or A) CDL Required.
• AC/DC, MIG Welding experience is a plus.

Education & Experience

• High school diploma or equivalent; technical/vocational training preferred.
• 2–3 years of relevant industry experience preferred.

What We Offer

• Health Insurance: Highmark
• Critical Illness, Accidental, and Hospital Indemnity Plans
• Dental and Vision Plans
• Company-paid STD & LTD Disability Insurance
• Educational and Tuition Reimbursement
• Maternity (12 weeks) and Paternity Leave
• Employee Assistance Program
• Basic & Voluntary Life AD&D
• 401(k) Retirement Plan: 4% employer match
• Paid Time Off (PTO)
• Company-provided PPE
• Employee discounts on products and services
• Networking and professional development opportunities

Working Conditions

The nature of the industrial weighing business is 24/7/365, and the Scale Service Technician must be prepared to support operations as needed. Special working conditions include:

• Evening and weekend work
• Working outdoors and in various environmental conditions
• Operating in and around industrial facilities across a wide range of industries
• Interacting with challenging stakeholders
• Performing tasks outside normal office hours, which may occasionally be done remotely

This job description is not intended to cover all duties, responsibilities, or activities required of the employee. Responsibilities may change at any time with or without notice.

Proof of authorization to work lawfully in the United States is required.

Kanawha Scales & Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.