Custodial Operations Manager (Grand Rapids)

About the Role

Leads and manages a team of custodians working in administrative, industrial, and other operational areas, assuring that facilities are cleaned and maintained in compliance with customer requirements, sanitation regulations, within the parameters of the EG service delivery model and EG values.

What You’ll Do:

• Lead and oversee daily custodial operations, ensuring assigned areas are properly staffed, employees are trained, safety standards are followed, and teams have the resources needed to succeed.
• Conduct inspections and quality audits to ensure all cleaning tasks, special projects, and corrective actions are completed safely, on time, and to established standards.
• Coach, mentor, train, and support custodial staff, including onboarding new employees, improving performance, and providing hands-on leadership.
• Build positive working relationships and maintain effective communication with team members, management, building occupants, and customer representatives.
• Perform and support custodial and specialty cleaning activities as needed, including floor care, detail cleaning, project work, and coverage for staffing shortages.
• Maintain required documentation, report maintenance and employee concerns, verify completion of priority work, and perform additional duties to support operational goals and customer satisfaction.

What We’re Looking For

• A high school diploma or its equivalent preferred.
• Minimum of 3 years of related experience. Experience in building maintenance, custodial services are highly desirable.
• Ability to work with computers, simple machinery and cleaning equipment.
• Demonstrated ability to manage, lead, and direct the work of custodial staff.
• Ability to communicate well and relate positively with customer facility staff & building residents.
• Must be a strong team-player and coach, working cooperatively with the entire EG team.
• Must meet EG requirements to drive a company vehicle.
• Demonstrated ability to rely on experience and judgment to plan and accomplish goals while working within established parameters.
• Ability to operate floor care equipment

Why Join Us

Full Time Employees receive a benefits package after 60 days

• PTO and Holiday for full-time employees

• Company supplied uniform shirts

• Well-maintained equipment and well-provisioned work supplies

• Advanced training is also available with Certificates of Achievement

Our Culture

At Employment Group, we believe in empowering people to succeed. As a company committed to our team members, clients, and communities, we foster a culture of support, growth, and collaboration. When you join Employment Group, you’re not just beginning a job — you’re becoming part of a dedicated team that values teamwork, development, and making a positive impact.