Application Support Engineer

Job Description

Job Description

Tier 1 & 2 IT Support Specialist (Onsite)

We’re looking for a hands-on IT Support Specialist who can keep our internal users productive, happy, and (mostly) calm when technology decides to have a moment. This role goes beyond traditional support—you’ll also become the go-to expert for our core business applications and partner with external vendors to keep critical systems running smoothly.

Location: Onsite

Salary: $65,000 – $75,000 (depending on experience)

What You’ll Do:

• Provide Tier 1 & 2 support for internal users (deskside + remote)
• Troubleshoot hardware, software, and basic network issues quickly and effectively
• Manage users, access, and permissions within Entra ID (Azure AD)
• Support device deployment, configuration, and policy management with Microsoft Intune
• Image, configure, and maintain laptops and mobile devices
• Act as the SME for core business applications , troubleshooting issues and driving improvements
• Work closely with external vendors to resolve application issues and ensure system reliability
• Document solutions, processes, and recurring issues

What You Bring:

• Experience in Tier 1/2 IT Support or Help Desk environments
• Hands-on experience with Entra ID and Intune
• Strong troubleshooting skills across Windows environments (macOS a plus)
• Experience supporting internal business applications (ERP, CRM, or SaaS platforms)
• Ability to coordinate with vendors and manage escalations effectively
• Strong communication skills—able to translate technical issues into plain English
• Ability to prioritize in a fast-paced, user-facing environment

’Nice-to-Have:

• Experience with ticketing systems (ServiceNow, Jira, etc.)
• Exposure to endpoint security tools and best practices
• Familiarity with M365 ecosystem
• A sense of humor—because not every “urgent” ticket is actually urgent

Why Join:

• Growth path into an Application SME role
• Exposure to modern Microsoft tools and enterprise systems
• High-visibility role supporting both users and mission-critical platforms

If you enjoy solving problems, working directly with end users, and owning key applications—not just resetting passwords—we’d love to connect.

What You Bring:

• 2+ years of IT support experience
• Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
• Experience working with third-party vendors to troubleshoot and resolve issues
• Strong skills with Windows, O365, and basic networking
• Excellent communication and a “translator” mindset between users and technical teams
• Ability to work on-site in Portland, ME