Temporary Front Desk Support

Temporary Front Desk Support

Position Title: Front Desk Support Staff (Temporary 812 Weeks) Location: Hilton Head, SC Schedule: Monday Friday | 8:30 AM 5:00 PM

Position Summary: Seeking a professional and highly organized Front Desk Support Staff member for a short-term 812 week assignment. This role is essential to daily clinic operations, supporting providers, patients, scheduling, and financial processes.

Responsibilities:

Scheduling & Administrative Support

• Centralize scheduling for psychiatrists, nurse practitioners, clinicians, and service staff
• Make reminder, cancellation, and rescheduling calls
• Complete and process patient intakes
• Answer and route incoming calls
• Manage mail, faxes, and client correspondence
• Provide clerical support including reports and scheduling
• Ensure annual EMR documentation and electronic signatures are completed

Financial Responsibilities

• Conduct annual client financial reviews
• Route accounts receivable and maintain daily cash logs
• Update CIS and complete ticket corrections
• Maintain financial ledgers and post payments
• Collect payments and complete daily deposits
• Review balances with patients and encourage payment
• Update insurance and payment information at each visit and annually

Clinic & Telehealth Support

• Communicate with telehealth staff and coordinate services
• Gather and relay required patient information to providers
• Cross-train and provide coverage for administrative staff as needed
• Maintain office equipment, inventory, and professional lobby presentation

Minimum Requirements:

• High school diploma with two (2) years of clerical experience; OR
• Associate degree in related field; OR
• Three (3) years of clerical experience
• Spanish-speaking ability strongly desired
• Experience in a healthcare or behavioral health setting preferred