Front Desk Agent/Valet

Job Description

Job Description

Holiday Inn Express Atlanta Downtown (the “Hotel”) is seeking a Front Desk Agent who will also assist with valet operations. This position plays a key role in delivering an exceptional guest experience by ensuring smooth arrivals, departures, and professional handling of guest vehicles.

The ideal candidate provides service with integrity, efficiency, and a welcoming smile — from check-in to check-out.

Responsibilities

• Welcome guests in a warm, friendly, and professional manner

• Perform accurate guest check-in and check-out procedures

• Respond to guest inquiries and resolve concerns promptly

• Safely park and retrieve guest vehicles in a timely manner

• Maintain awareness of lobby and front drive activity

• Balance cash drawer by counting cash at the beginning and end of each shift

• Assist and collaborate with housekeeping, maintenance, and other departments as needed

• Follow hotel policies, brand standards, and safety procedures

• Must be able to work AM, PM, overnight shifts, weekends, and holidays

• Continuous standing and walking for the duration of the shift

Qualifications & Requirements

• Valid U.S. driver’s license required (clean driving record preferred)
  
  
• Prior hotel front desk experience required
  
  
• Hotel Key PMS experience preferred

• Prior experience with IHG brand hotels is a plus

• Excellent oral and written communication skills

• Strong multitasking and organizational skills

• Ability to work in a fast-paced environment

• Team-oriented and collaborative mindset

• Self-motivated, dependable, and detail-oriented