Assistant Manager, Consumer Loans Processing

Job-ID: 33193Category: Consumer Lending OperationsLocation: Vienna, VA, United States; Winchester, VA, United StatesWorkplace: HybridSchedule: Full time, Regular HoursPosted: 2026-10-21Closes: 2026-10-29Targeted Salary Range: $112,700 - $164,700 annuallyAssist in planning, managing, and directing the operations of Consumer Lending Loan Processing to ensure consumer loans are processed accurately, timely, and efficiently while delivering a strong member experience. Provide leadership and support for daily operations, production performance, workload management, quality, employee development, and continuous process improvement. Leverage operational data, performance metrics, and trends to identify opportunities, support informed decision making, and improve operational effectiveness. Provide operational expertise and guidance on CLLP processes, systems, policies, and procedures. Support senior management in developing and executing strategic priorities, operational initiatives, and process improvements.QualificationsSignificant progressively responsible experience in leading and managing a multi-functional, multi-location lending processing operation, including operational and regulatory risks and controls, preferably for a large financial services organizationAdvanced knowledge of applicable federal and state laws, rules, and regulationsAdvanced knowledge of banking/financial industry trends, products and servicesAdvanced knowledge of data querying, reporting, forecasting, analysis and operations research, including statistical methods and modelingSignificant experience working with all levels of staff, management, stakeholders, vendorsSignificant experience in delivering presentations to virtual and in person teamsAdvanced skill leading with diplomacy and tact while maintaining appropriate assertiveness and persistenceAdvanced skill interacting with staff, management, vendors and members diplomatically and tactfullyAdvanced skill identifying and analyzing business requirements and recommending solutionsAdvanced skill exercising initiative and using good judgment to make sound decisionsAdvanced skill in producing desired results and achieving goals and objectivesAdvanced analytical thinking skills to include summarizing information and clearly identifying key elements, patterns, results or relationshipsAdvanced leadership skills, marked by poise, positive influence, and the ability to drive changeAdvanced analytical/quantitative, reconciliation and deductive reasoning skillsAdvanced skill developing and implementing programs in a leadership roleAdvanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomesAdvanced skill presenting findings, conclusions, alternatives and information clearly and conciselyAdvanced skill to effectively manage a remote distributed workforce across multiple locations and time zonesAdvanced verbal, interpersonal and written communication skillsAdvanced database, word processing, spreadsheet, and presentation software skillsBachelor's degree in Business Administration, Finance, or related field, or the equivalent combination of education, training, and experienceDesired QualificationsAdvanced knowledge of Navy Federal's automated systems used in the DepartmentAdvanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectivesMaster's degree in Business Administration, Finance, or related fieldAdditional InformationHours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180 141 Security Drive, Winchester, VA 22602ResponsibilitiesDevelop branch strategy, establish priorities and set goals; evaluate and implement standards to ensure alignment with department/organizational objectivesManage and direct operations to ensure targets, service level agreements and corporate objectives are metEnsure funding and presentation of legal disclosures for consumer loan originations are processed with a high degree of accuracy while focusing on speed to marketMonitor and ensure consumer promotional incentives are carried out in a timely and accurate mannerCollaborate with Compliance to ensure the disbursement of funding and legal disclosures follow applicable federal, laws, rules and regulationsServe as liaison to internal/external auditors; review and implement recommended/approved procedural changesMonitor completion of quality control audits to ensure compliance with applicable federal and state laws, rules, regulations, and Navy Federal policies and proceduresMonitor work environment and direct allocation of resources to ensure adequate staffing to meet production and member service standardsAssist with benchmarking and trend analysis to drive continuous improvement, elevate service performance, increase member experience quality, reduce losses, minimize financial risk, and maintain high operational efficiencyIdentify and resolve operational and performance gaps and obstacles; implement changes and improvementsOversee the completion, evaluation, and submission of reports to senior managementMaintain thorough knowledge of applicable federal and state laws, rules, regulations and Navy Federal policies and proceduresMonitor and analyze changes to applicable federal and state laws, rules and regulations; develop action plans for implementation/dissemination, and coordinate changes with affected branches/divisionsProvide forward thinking expertise in current and emerging trends, technologies and practicesCollaborate with ISD and Lending Systems regarding software enhancements to the application, processing and disbursement systemsAssist with developing and implementing new/updated policies, procedures, goals and priorities for the branch as necessitated by demands, changing conditions, volume or management requestProvide overall leadership to large strategic projects and/or programs; ensure effective management of projects from inception through implementationAssist with applying change management principles and knowledge to conduct organizational assessments, develop strategies, change roadmaps and plansAssist with training and development programs for staff; evaluate training programs to ascertain effectivenessPerform supervisory/managerial responsibilities Ensure adequate/skilled staffing; select employeesEstablish performance goals and prioritiesPrepare, conduct and review performance appraisalsDevelop, mentor and counsel staffProvide input and/or prepare budget requirements for Annual Financial Plan (AFP)Ensure section/branch goals and objectives align with division/department strategyEnsure efficiency of operationsPerform other duties as assignedAbout the companyNavy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.Our approach to careers is simple yet powerful: Make our mission your passion.FORTUNE100 Best Companies to Work For 2025Yello and WayUp Top 100 Internship ProgramsComputerworld Best Places to Work in ITNewsweek Most Loved Workplaces2025 PEOPLE Companies That CareNewsweek Most Trustworthy Companies in AmericaMilitary Times 2025 Best for Vets EmployersBest Companies for Latinos to Work for 2025Forbes 2025 America’s Best Large EmployersForbes 2025 America's Best Employers for New GradsForbes 2025 America's Best Employers for Tech Workers2025 RippleMatch Campus Forward Award Winner for Overall Excellence Military.com Top Military Spouse Employers 2025 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at View email address on click.appcast.io or by calling View phone number on click.appcast.io. This team cannot provide any information on job postings or application status.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.