Account Representative

Account RepresentativeFirstsource Advantage is looking for motivated, customer-focused individuals to join our Amherst team as Account Representatives in Collections. This is more than just a job—it is an opportunity to develop valuable skills, earn performance-based rewards, and build a stable career within a supportive, team-oriented environment.What You'll Do:Speak with customers to understand their financial situations and identify appropriate payment solutionsHandle inbound and outbound calls with professionalism, patience, and empathyHelp customers work toward resolving their account balancesProtect confidential customer informationFollow all applicable federal and state regulations and company proceduresWork toward performance goals related to call quality, customer resolutions, and collection resultsWhat We're Looking For:High school diploma or GEDAt least six months of customer service or sales experienceStable work history and a professional demeanorStrong communication, computer, and problem-solving skillsAbility to handle confidential information with care and discretionReliable, self-motivated, and goal-orientedComfortable working in a performance-driven environmentWhy Join Firstsource?Paid Training: Receive the training and support needed to succeedCareer Advancement: We promote from within and support professional growthMeaningful Work: Help customers identify solutions and move toward greater financial stabilitySupportive Culture: Join a collaborative team that recognizes strong performanceSkill Development: Gain valuable experience in customer service, financial services, negotiation, and account resolutionBenefits Available After 90 Days: Medical, dental, and vision insurance; 401(k) retirement plan with company match; Paid time off; Employee recognition programsTake the Next StepIf you are dependable, motivated, and ready to grow, we would love to hear from you. Apply today to join Firstsource Advantage and begin building a career you can be proud of!