IT - Technology Lead | Infrastructure-Contact Center | CTI Concepts

POC: RajuJob Details: Job title: Nice Lead Developer Onsite Work Location with Zip code: FORT MILL, SC 29715 (Candidate is allowed to work at any Infosys office in USA) Duration of the project: 6 Months This role requires any travel (Yes/No): NO Please confirm if this would be onsite from day one OR Initial remote for 2-3 months, and then expect the candidate to work from the office OR 100% Remote: Onsite from day one Is this a 100% remote role? NO Vendor rate range: $90 Minimum years of experience required: 10+ Years Would you require the candidates to meet you for an in-person interview?: Video/Virtual Interview Education Qualification required: BE Must have skills:10+ years overall IT experience with strong contact center transformation background.5+ years of NICE CXone architecture, solution design, or implementation experience.Strong understanding of contact center operations, routing strategy, IVR, ACD, live chat, digital engagement, and callback management.Hands-on experience with enterprise integrations and API-based platform design.Ability to lead design discussions independently with client stakeholders and delivery teams.Financial services domain experience is preferred.Good to Have SkillsStrong client-facing communication and stakeholder management skills.Ability to facilitate workshops and translate business requirements into architecture decisions.Strong problem-solving mindset with ownership of risks, dependencies, and design clarifications.Ability to work closely with PM, developers, QA/SDET, operations, and client SMEs.Clear documentation discipline and ability to present options, trade-offs, and recommendations.Minimum years of experience: 10+ yearsEducation: Bachelor's or Master of Engineering

Project Code: Modernization Contact Center