Strategic Ops Lead, DashMart Systems

About the Team DoorDash’s New Verticals organization focuses on accelerating one of our strategic pillars — DashMart, our grocery and convenience delivery offering. We’re building and scaling new ways to delight our customers, leveraging the DoorDash platform. The Warehousing as a Service (WaaS) team brings the full power of DashMart to customers with new use cases and new lines of business that will operate within our real estate. About the Role As a Senior Associate on our DashMart Strategy & Operations team, you will support the operational launches of new processes, technical features and systems that will support the growth of our 1,000+ live Warehousing as a Service concepts. You will be instrumental in coordinating initiatives, managing cross-functional workflows, and ensuring that execution runs smoothly and efficiently. You’ll also be a trusted partner to our product and engineering teams, providing guidance on how new technical components will impact Warehousing as a Service partners and site-level operators. You will report into Associate Manager, Product & Systems on our DashMart Warehousing as a Service team in our New Verticals organization. You’re excited about this opportunity because you will… Collaborate. You will work with stakeholders like engineering, product operations, and local operations to operationalize new product enhancements that enable our team to deliver best-in-class customer experiences. Build. Act as a key consultant for new product builds, providing input to ensure builds are aligned with Warehousing as a Service partner needs. Rally. Coordinate and track ongoing product initiatives, provide status updates and documentation, ensure deadlines are met, manage cross functional stakeholders and address any blockers quickly. Own. You’ll be responsible for all logistics and coordination for initiative roll-out to local sites, inclusive of communication strategy and pilot result assessments. Iterate. You will help collect and organize user feedback, support tickets, and performance metrics to drive continuous improvement and recommend process enhancements. We’re excited about you because… You have 2-4+ years of experience working in a strategy, engineering, consulting, operations, supply chain, manufacturing or a related field. You make room at the table - you have strong cross-functional skills and have experience with projects spanning across multiple teams, including external partners. You can prioritize. You will need to balance the needs of multiple different stakeholders ranging from site operators to engineers. You’re analytical. You have experience performing data analysis on a regular basis and can quickly interpret data points to understand root causes and potential solutions using tools like SQL, inventory systems and internal databases. You have a completed Bachelor’s Degree in engineering, mathematics or business. Compensation The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future. In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information. DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others. To learn more about our benefits, visit our careers page here . See below for paid time off details: For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year. For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week). The national base pay range for this position within the United States, including Illinois and Colorado. $87,000—$128,000 USD About DoorDash At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods. DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. If you need any accommodations, please inform your recruiting contact upon initial connection. #J-18808-Ljbffr DoorDash