Community Service Officer

ABOUT THE CITY:

The City of La Habra is located at Orange County's north-western most corner; La Habra today is 7.3 square miles, with a population of 62,850. A quiet bedroom community, it is conveniently located within an hour's drive of many beaches, mountains, and desert recreation areas. The City is known for the Tamale Festival, Corn Festival, Citrus Fair, and the gem of La Habra, the Children’s Museum and Depot Theatre. For more information about the City, visit our website at:

ABOUT THE DEPARTMENT:

Since 1925, the La Habra Police Department has been dedicated to providing the residents of this community with a safe environment in which to live and work. This commitment to service is a tradition upheld by the men and women who serve La Habra and is reflected in all aspects of the department’s day-to-day operations. In addition to the regular duties of traffic and law enforcement, the La Habra Police Department strives to assess the needs of the City and, working in partnership with area residents, successfully address those concerns. Since law enforcement and public safety are a citywide concern, we actively seek the involvement of community members in all aspects of policing and welcome their participation. Description Under general direction, the Community Services Officer is a civilian (non-sworn) position that performs a variety of technical support duties in the Police Department relating to police reports, evidence packaging, storage and security, equipment and supplies, field office assistance, and vehicle abatement; and performs other related duties as required. Essential Duties (The following duties represent the principal job duties; however, they are not all inclusive.) Assists in collection, preservation and transportation of evidence and property. Receives, tags, stores, inventory and release property, including abandoned vehicles. Performs communication operator duties on various occasions. Assists the public in reporting non-emergency crimes, traffic accidents and other miscellaneous incidents. Issues parking citations or other traffic related infractions as defined in the municipal/vehicle code. Gathers and analyzes data related to police activities. Interviews victims and witnesses. Assists or refers various public inquiries for police assistance. Performs court-related activities pertaining to officers and cases. Processes documents and reports related to checks. Inspects vehicles to ensure correction of violations. Conducts crime prevention and related presentations. Presents educational programs and materials in classroom situations at a variety of educational levels. Assists at crime or accident scenes by providing traffic control. Performs other related duties as required. Qualifying Knowledge, Skills and Abilities Knowledge of: Modern office procedures and practices. Organizational structure of the Police Department. Departmental recordkeeping practices. Proper English grammar, spelling, and punctuation for the purpose of completing various police reports. Effective customer service techniques. Skills and Ability to: Learn, understand, and apply laws, ordinances, department policies and procedures. Understand and carry out oral and written instructions. Read and write English using proper spelling and grammar. Communicate clearly and concisely, both orally and in writing. Work well in the disciplined atmosphere of the Police Department and maintain high ethical standards. Accept supervisory authority, understand, and follow oral and written instructions. Maintain professionalism, courtesy, and composure at all times, including emergency and high-stress situations. Operate standard office equipment, including a personal computer and related word processing, spreadsheet, and database software. Work independently. Learn standard broadcasting procedures of a police radio system. Interview and document information for court presentation. Establish and maintain effective working relationships with co-workers, the general public, and others encountered in the course of work. Education Requirement Graduation from high school or General Education Diploma (GED) and six (6) months customer service experience. Ability to Learn Laws of arrest and relevant local, state and other laws and regulations; standard police broadcast procedures, operating policies and Department procedures; effective operation of computer terminal. License Requirements Position requires a valid California Class C Driver's License. Physical Tasks, Mental Demands, and Working Conditions The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Tasks Work is performed indoors in a front counter or office environment and outdoors with full exposure to the elements. While performing the duties of this class, the employee is frequently required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms above and below shoulder level. The employee may climb ladders, or steps, carry police safety gear; stoop, bend, kneel, crouch, squat or crawl, as well as walk, sit, and run. Sensory demands include talking, hearing, and using smell. Employees are expected to grasp and carry various tools, and lift, carry, move equipment, and push, pull or carry objects weighing up to 50 pounds or more. Specific vision abilities required by this class include close vision and the ability to adjust focus. Mental Demands While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data; thoroughly analyze and solve problems; use math and mathematical reasoning; establish priorities and work on multiple assignments and projects concurrently; and interacts appropriately with law enforcement personnel, general public, and others in the course of work. Working Conditions Employees typically wear uniforms but are unarmed. Work includes either inside and/or outside work; may include extended sitting, exposure to variable weather, physical confrontation and verbal abuse as well as exposure to chemicals obtained as evidence; performs physical searches of criminal suspects; may be subject to evening, weekend, holiday shifts, and rotational assignments and work varying schedules which may include eight or ten hour shifts. Special Conditions Public Employee Disaster Service Worker: In accordance with Government Code Section 3100, all La Habra city employees are required to perform assigned disaster service worker duties in the event of an emergency or a disaster. This bulletin is not a contract, neither expressed nor implied. Any provision herein may be modified or revoked. #J-18808-Ljbffr City of La Habra