Customer Experience Consultant

Serving as the primary point of coordination for customers in their mobility journey, the full-time Customer Experience Consultant will proactively engage clients, enhance their experience with service offerings, and utilize digital tools to support and monitor customer needs in a remote environment. Key responsibilities Engage customers through proactive communication, advising on authorized services and policies during their mobility journey Utilize digital tools to ensure accurate information delivery and collaborate with internal and external partners to meet customer needs Maintain data integrity and meet outlined Key Experience Metrics and customer satisfaction goals Required qualifications High school diploma or equivalent; university/college degree preferred 1 year of work experience in global mobility and 2 years in a customer experience or business operations role preferred Fluency in English; proficiency in other languages is a plus Experience with multiple technology platforms and a strong customer service mindset Ability to manage complex processes and demonstrate problem-solving skills