Director of Security

Security Manager

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Key Responsibilities

• Creates guest satisfaction and exceeds expectations by providing the service expectations and standards.
• Provides a safe and secure environment in the hotel by ensuring that all security staff is consistently carrying out the proper security methods and procedures.
• Ensure that all employees follow safety rules and procedures. Takes corrective action where required to improve safety of work areas.
• Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions.
• Manage Lost & Found to include routine inventory, training and holding the staff accountable to current SOP, and maintaining adequate level of supplies.
• Parking ramp management to include; routine inspections, training the staff to perform basic programming functions, daily car counts, and running revenue reports for senior management.
• Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them. Keeps hotel management promptly and fully informed of all problems or unusual matters of significance.
• Responsible for the writing, management and training of all Life, Fire and Safety SOP and Understands the procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats.
• Is the Fire Safety Director and Fire safety Coordinator in case of an emergency.
• Responds to all emergency situations immediately. Takes appropriate action to safeguard guests, employees and the hotel.
• Processes all written reports involving security related incidents and customer or employee accidents.
• Handles complaints, investigates, and thoroughly reports on; customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary.
• Reviews accident investigations to ensure accurate and complete reporting.
• Ensures that all hotel entrances and exits are locks and unlocked per hotel policy.
• Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys.
• Train and hold staff accountable to proper Incident Reporting procedures to include any damage to property, theft, injury, or disorderly conduct of any nature.
• Uphold consistent Security dispatch procedures to include bag inspections, signing in vendors or contractors, properly utilizing all applicable Security software systems, and ensuring an overall professionalism.
• Uphold Security patrol productivity by training and coaching the officers to maintain a strong presence for the guests.
• Assign routine Loading Dock inspections and hold staff accountable to ensuring the loading dock is clean and free of any debris or obstruction prior to the start of each day.
• Manage the Shipping & Receiving to include routine package audits, training and holding the staff accountable to current SOP, and maintaining adequate level of supplies. Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats.
• Review daily Security Quore entries to ensure staff is upholding a high level of documentation and accountability.
• Provided ongoing training for Ileftmystuff.com as a means for lost & found management and reconciliation.
• Manage the hotel radios by keeping an accurate inventory, sending radios in for servicing, and instructing staff on basic hardware repairs.
• Ensure Security staff is performing all monthly safety testing and inspections are completed thoroughly.
• Provide the following training to hotel staff; Osha 7, workplace Violence, First Aid/CPR and AED, Human Trafficking and Verbal Defense and De-escalation.
• Develops and implements strategies and practices which support employee engagement
• Oversee the monthly Safety Committee meetings to ensure all departments are trained in their applicable emergency procedures.
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential
• Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guest expectations
• Communicates and demonstrates Yes I Can! service to other employees
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide Yes I Can! genuine hospitality
• Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest.

Requirements/Skills

• Associates/ Bachelors Degree or equivalent preferred. Additional training, ( e.g. military, law enforcement) and education is highly desirable.
• Ideal candidate will have a minimum of three year security experience
• Experience with MS Office applications and Outlook required, Excel.
• Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere.
• Strong verbal and interpersonal skills.
• Works well independently or as part of a team.
• Strong attention to detail.
• Commitment to exceptional guest service.
• Willing to work a flexible schedule including weekends and holidays

Physical Demands

Required to stand, sit, and walk for extended periods of times

Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.

Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones etc.

Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.