Field Service Manager

JOB SUMMARY:

This position is responsible for leading the Field Service team, including field service technicians and administrative support, to ensure safe, efficient, and high-quality service. This role provides day-to-day leadership for field operations, coordinating resources, schedules, and priorities to meet customer needs and organizational objectives.

ESSENTIAL FUNCTIONS:

• Promote the company culture to all employees in your department.
• Maintain a safe working environment for all areas that are your responsibility.
• Set time goals for all work performed in the field and target an 85% efficiency.
• Maintain a technician utilization rate of at least 80% across all branches.
• Ensure that all hours are charged to sales and service orders.
• Maintain the profitability set at the beginning of each fiscal year in your business plan.
• Continuous process improvement of field service operations through skills training, lessons learned sessions, safety training, and increased efficiency.
• Coordinate with sales to target service contract opportunities with key customers.
• Plan for equipment needs and repairs as well as departmental MPE.
• Coordinate and schedule outside work as required with various departments.
• Develop the Field Service Lead technician role to handle on-the-job training of new technicians, and first point of contact for troubleshooting, and estimating of field work.
• Oversee that service documentation is completed on time and per the QA manual.
• Maintain personal contact with key customers and manufacturers.
• Maintain the truck stock inventory levels and ensure that inventory is charged to orders promptly.
• Attend management meetings as required.
• Oversee employee compliance with all company policies and programs.
• Oversee employee compliance with licensures and certifications.
• Maintain the Field Service training matrix, requiring the team to seek training and growth opportunities.
• Develop and maintain a Field Service training program, which includes panel wiring and troubleshooting, pump startup and troubleshooting, and safety training.
• Recruit, qualify, interview, hire, train, and develop personnel.

TRAVEL:

• Visit the branches to interact with your employees regularly. This is important to maintain culture, policies, and procedures.
• Attend meetings as requested.
• Attend safety training as required.

EDUCATION:

• Bachelor’s degree in Engineering, Engineering Technology, Business, or related experience required.

WORK EXPERIENCE:

• 10 years of industry experience.

LICENSES AND CERTIFICATIONS:

• Must maintain a valid driver’s license.

SKILLS AND ABILITIES:

• Able to carry out a series of work instructions without constant supervision.
• Ability to communicate effectively.
• Excellent verbal and written communication skills.
• Ability to organize and prioritize.
• Must be highly motivated and a self-starter with strong leadership skills.
• Proficient in Microsoft Office products and industry-related software.

INFORMATION ON BARNEY’S PUMPS:

• Visit our website –
• Barney’s Pumps “About Us” and “Who We Are” videos -
• Barney’s Pumps Company Culture -
• Barney’s Pumps Services -
• Unitron Controls ® -