Patient Service Rep - Columbia Clinics (Click For Locations)

Ellis Fischel Cancer Center Ellis Fischel – Ambulatory Infusion Center Shift: Monday – Friday, days Work Arrangement: On-Site Compensation: Base Pay Range: $15.81 - $24.92 per hour, based on experience About The Job MU Health Care is looking for a dynamic and compassionate individual to join our team as a clerical support specialist. The ideal candidate is a problem-solver with excellent guest relations skills, ready to collaborate with patients, families, and staff to ensure a seamless experience. We seek someone who thrives in a fast-paced environment, maintains a positive attitude, and is committed to our Culture of Yes to Care, Deliver, Innovate, and Serve. If you have a knack for organization, a keen eye for detail, and a passion for helping others, this role is perfect for you. Join us and be a part of a team that makes a difference every day! About MU Health Care MU Health Care is proud to be named one of Forbes’ Best-in-State Employers seven years in a row. We have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. Our academic health system — the only one in mid-Missouri — is home to seven hospitals, including the region’s only Level 1 Trauma Center and Children’s Hospital, as well as over 90 specialty clinics. Employee Benefits Health, vision and dental insurance coverage starting day one Generous paid leave and paid time off, including ten holidays Multiple retirement options, including 100% matching up to 8% and full vesting in three years Tuition assistance for employees (75%) and immediate family members (50%) Discounts on cell phone plans, rental cars, gyms, hotels and more Available Outpatient Areas (as of 07/16/26) Children’s Specialty Clinic Columbia ENT Clinic Ellis Fischel Cancer Center Ellis Fischel – Ambulatory Infusion Center Ellis Fischel – Radiation Therapy (32 hours per week) Heart and Vascular Center OB/GYN Clinic – Hitt St. Pediatric Ortho Surgery Clinic South Providence Family Medicine South Providence Pediatric Clinic Thompson Center Detailed Job Description Collaborate with patients, families and/or staff in handling and resolving problems that may occur during the course of visit. Communicate any expected delays to patient and ancillary service departments. Greet, escort, and answer phone system, handle and/or direct calls to appropriate area, and place calls as requested by supervisor. Use excellent guest relations skills in all interactions with patients, visitors and staff. Maintain the general appearance of the waiting room, reception area, and offices; straighten magazines, chairs and other light furniture. Maintain working knowledge of all office equipment, fax, copiers, phones, etc. Request, prepare and ensure the completeness of the patient medical record and physician orders. Understand and subscribe to the Culture of Yes to Care, Deliver, Innovate, and Serve our patients. Validate patient demographics, insurance, pre-certification, prior authorization, referrals; accurately manage copay collections; prepare accurate billing documents utilizing knowledge of ICD-9, CPT-4 coding, and managed care plans; obtain signatures; process hold bills. Patient check-in, check-out, batching, scheduling, bumping, cancelling, and no-showing appointments; maintain bed control; conduct bedside patient interview; effectively utilize computer applications such as IDX/GE, PCS, Cerner, etc. Depending upon the location and assigned area of responsibility, the following duties may apply: Prepare patients for examinations including taking and recording vital signs, printing medication lists, and other tasks. Perform Point of Care (POC) testing on patients, maintain POC equipment and supplies, and maintain equipment/controls. May complete unit/department specific duties and expectations as outlined in department documents. Required Qualifications High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired. Six (6) months of experience with frontline customer service and guest relations duties and skills. Preferred Qualifications Prior experience in a health care setting, hospital admissions, registration, medical office, and use of medical terminology strongly preferred. Additional license/certification requirements as determined by the hiring department. Physical Demands This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required. Equal Employment Opportunity The University of Missouri is an Equal Opportunity Employer. #J-18808-Ljbffr University of Missouri Health Care