Student Success Coach (Special Populations)

Student Success Coach

The Student Success Coach is an essential role designed to provide concierge-styled student case management, providing comprehensive support including advising, career exploration, continuous progress monitoring, and connection to a broad network of internal and external wrap-around services.

Providing high-impact engagement and continuous monitoring, tracking, and support from enrollment to completion, Success Coaches are the consistent single point of contact, responsible for helping students to navigate their higher education journey towards a career.

Success Coach teams serving traditional, dual credit/early college/P-Tech, continuing education, and a variety of other specialized student populations, including but not limited to students thriving through their first year experience.

Leverages emerging technology to streamline student communication, tracking, and service efficiencies.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Dallas College certificates, programs and degrees.
• Demonstrate a thorough understanding of college and community resources that address holistic student needs including student basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.
• Demonstrate general knowledge of baseline financial aid and FAFSA information.
• Knowledge of Dallas College, State and Federal policies and procedures impacting service to students (FERPA, TSI-A, Dallas College Board Policies, Title IX, etc.)
• Ability to leverage emerging technology to track and monitor student progress towards completion goals.
• Demonstrate experience preparing concise and clear written and verbal reports detailing case management activity and outcomes.
• Ability to assist students in identify and navigating barriers that impact retention, persistence completion, and success.
• Demonstrate and be able to apply contemporary research which underpins high impact coaching, advising, and student success strategies.
• Demonstrate a depth of knowledge and experience in relation to academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
• Demonstrate strong commitment to shared accountability and high-quality customer service and care.
• Demonstrate experience effectively engaging and supporting students in a remote work environment.
• Be familiar with relevant national policies, practices and legislation that relates to retention, success coaching, and pathway development and support.
• Respond appropriately to issues in a dynamic rapidly changing educational/economic environment.
• Demonstrate an understanding of emerging technologies and the effective application of service technologies to enhance student academic planning, tracking, and engagement with internal and external resources and supports.
• Demonstrated ability to work effectively with students.
• Experience working with underserved and marginalized communities.
• Demonstrate a commitment to continuous learning and professional development.
• Excellent time management, organization, problem-solving, and communication skills. Demonstrate strong listening, writing and verbal skills.
• Excellent interpersonal skills using collaboration, tact, patience, and courtesy.

Physical Requirements

Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made for individuals with physical challenges to perform the essential duties and responsibilities.

Minimum Qualifications

• Bachelor's degree or higher in higher education, student development, community college leadership or related field as confirmed by official transcripts. Master's degree preferred. Official transcripts required.
• Minimum three (3) years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• Bilingual or multilingual skills preferred.
• ***Will be subject to a criminal background check. Some positions may be subject to a fingerprint check.***

Key Responsibilities

• Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
• Provide highly engaged, high quality customer service.
• Provide professional academic advising, career exploration, relevant resource referrals, orientation, and registration assistance to new and continuing Dallas College students.
• Provide timely responses (within 1 business day) to student's inquiries via phone, email, and technology applications (i.e., Navigate, two-way texts, etc.)
• Collaborate with a broad network of internal and external partners to connect students to additional supports that address student needs and support their success.
• Utilize technology (Colleague, Blackboard, Navigate, Greenlight, Salesforce, etc.) to streamline student communications, nudges, and progress monitoring.
• Collaborate with Pathway Specialists to assist unassigned students in selecting a pathway and program of study.
• Collaborate across the division to develop and implement high-impact engagement and support strategies that promote a sense of belonging and strengthened student outcomes.
• Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
• Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
• Participate in ongoing relevant professional development to ensure implementation of current strategies and promising practices.
• Prepares reports, proposals, and recommendations for overall programs; keeps detailed records of assigned activities.
• Completes required Dallas College Professional Development training hours per academic year.
• Performs other duties as assigned.

The intent of this job description is to provide a representative summary of the major duties and responsibilities performed by incumbents of this job and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular and predictable attendance.