Retail Supervisor

Retail Supervisor

The Retail Supervisor is responsible for front-line leadership of the daily operation within the Retail Team, ensuring the health and safety of our guests and staff. The Supervisor ensures all safe operating procedures and practices are always followed and provides feedback and follow-up. The Supervisor is also tasked with ensuring world class customer service is always delivered by the Team, whilst driving operational efficiency. The Supervisor manages the daily operation of their department, and provides example-based, shoulder-to-shoulder leadership to the front-line team. The Retail Supervisor also Duty Manager shifts on the floor of the attraction overseeing the daily operation of all departments.

Key responsibilities include being the best-in-class on-the-floor example of excellence in assigned commercial areas of the attraction, leading the Retail Team to consistently deliver world-class experiences to our guests, supporting the delivery initial and ongoing training of Retail Team as required for safe, efficient, and effective operation of assigned commercial areas, working with Retail Manager to implement labor budgets/schedules for various day-types and seasonal needs, supporting the Retail Manager with Merchandising and Inventory Control programs for the attraction, and many more.

Qualifications & Experience

High school or GED required. College degree preferred. At least two years of supervisory experience in a retail environment, visitor attraction or retail outlet. The ability to maintain the highest level of service in high-pressure situations in a busy environment while dealing with guests in an efficient, professional manner. Good people management and communication skills are essential to successfully manage the Admissions Team, coupled with the ability to motivate and be an inspirational role model. Excellent sales skills are a must while paying great attention to detail and experience of using computerized till systems is also needed. Ability to work on multiple projects simultaneously and multi-task as necessary.

Ability to obtain related licensures or certification as may be required to perform the essential function of the position or as required by law.

Benefits

• Health care options (medical, dental, and vision plans)
• Paid Time Off (PTO)
• Merlin Magic Pass for friends and family to enjoy the parks and attractions
• Recognition programs and rewards
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities

Pay Range

USD $19.50/Hr.