Operations Manager

Job Title

Job Description

Responsibilities:

• Coordinates service center activities by assigning responsibilities, supervising, and managing Area Managers and CSR's
• Planning routes
• Consolidating pickup/delivery appointments, load factor, driver productivity, and safety reports
• Reduce controllable operating cost
• Communicate with customers and CSR's regarding late outbound deliveries and pickups and appointments
• Update Area Managers on inbound freight
• Provide coverage for team members in their absence
• Liaise between local Operations, Dock and Linehaul departments
• Process freight, appointment, and equipment reports daily
• Manage tractor and trailer equipment onsite
• Other duties as assigned by Supervisor

Qualification/Skills:

• HS Diploma or Equivalent
• 3+ years of LTL Transportation/Dock Experience
• 5+ years of Management/Supervisor Experience
• Basic Computer Skills, Microsoft Office, Excel, Word, etc.
• AS400 experience is preferred, but not required
• Strong Customer Service Skills
• Possess excellent verbal and written communication and listening skills
• Ability to solve problems
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high-volume environment with multiple priorities

Benefits We Offer:

We value our employees and are proud to offer a comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance – two medical plan options to fit your needs
• Company-Paid Life Insurance $25,000 – additional voluntary life and AD&D coverage available
• Disability Coverage
• 401(k) Retirement Plan
• Paid Time Off (PTO) and paid holidays

Employment is contingent upon passing a background check and drug screen.

We are an Equal Opportunity Employer. We are committed to creating an inclusive and respectful workplace across the company in all departments. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

We participate in E-Verify to confirm employment eligibility in the United States.