Patient Care Coordinator (LPN/MA)

Job Description

Job Description

Full-Time | In-Person | Michigan Clinics

Are you a detail-oriented healthcare professional who enjoys combining clinical knowledge with patient care coordination? Specialty Infusion Center is seeking a Clinical Utilization Review Specialist to support our infusion teams and ensure patients receive timely, high-quality care.

This position plays an essential role in reviewing patient referrals, coordinating clinical documentation, supporting insurance and authorization requirements, and helping patients navigate their infusion therapy journey. While this position primarily works within our clinics, occasional direct patient care responsibilities may occur based on operational needs.

Schedule

• Full-time
• Monday-Friday, daytime hours
• In-person position at one of our Michigan clinic locations

What You'll Do

• Review new patient referrals to ensure therapy appropriateness and completeness
• Evaluate clinical documentation, diagnostic testing, and treatment requirements
• Coordinate with providers, referral sources, and internal teams to obtain required documentation
• Support pre-infusion requirements and readiness for patient care
• Conduct post-infusion follow-up calls and document patient outcomes
• Provide patient education and ongoing support
• Communicate clinical concerns and escalate issues as appropriate
• Collaborate with nursing, pharmacy, and provider teams to ensure continuity of care
• Maintain accurate documentation within the electronic medical record
• Assist with patient care activities as needed to support clinic operations

What You'll Bring

• Current Michigan LPN or RN license preferred
• Two or more years of clinical healthcare experience preferred
• Strong organizational and time-management skills
• Excellent communication and patient education abilities
• Experience with electronic medical records and Microsoft Office applications
• Current BLS certification preferred
• Infusion, specialty care, ambulatory care, or care coordination experience is a plus

What Makes You Successful

• You enjoy problem-solving and attention to detail.
• You are organized and able to manage multiple priorities.
• You communicate effectively with patients, providers, and team members.
• You thrive in a collaborative healthcare environment.
• You are passionate about improving the patient experience.

About Specialty Infusion Center

Specialty Infusion Center, an Access Infusion Care managed company, is a leading provider of infusion and specialty pharmacy services for patients with chronic and complex conditions throughout Northern Michigan. Our experienced clinical teams are dedicated to delivering exceptional care while improving access to specialized therapies within the communities we serve.

Why Join Us?

• Competitive compensation
• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Retirement plan with company match
• Professional development opportunities
• Supportive leadership and ongoing training
• Career growth opportunities within a growing organization
• Monday-Friday schedule with no overnight shifts

Our Culture

At Specialty Infusion Center, we operate with a Beyond Excellence mindset, guided by our core values:

• Patients First, Always
• Local Pride, One Access
• Do the Right Thing
• Make it Happen
• Own the Results

If you're looking for an opportunity to use your clinical knowledge in a collaborative, patient-focused environment, we'd love to hear from you.

Join our team and help improve access to specialty infusion care throughout Michigan. Apply today!