Customer Experience Representative - Manchester, NH (Hybrid)

Customer Service Representative - Manchester, NH (Hybrid) In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email is the primary responsibility of the Customer Service Representative at Hubbell.

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Service approximately 80-100 customer contacts per day Provide price and availability, order status, and general customer information upon request Interpret and communicate information from ERP system and customer portal to customers Process, resolve, and expedite orders Collaborate with team members to balance out workload leading to a fast, high quality response for the customer Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer Code calls/emails/chats to accurately reflect interaction type Complete customer spreadsheet and other special notifications Utilize strong technical knowledge to handle more advanced product-related inquiries Look up special pricing agreements and convey accurate price to internal and external customers Create quotes as permitted within pricing guidelines Facilitate creation of customer order reports Manage key accounts, challenging accounts, and challenging salespeople What will help you thrive in this role? SAP, SALESFORCE experience preferred Experience working with customers to solve problems is required High School Diploma in General Studies (required) College Education in any field of study is preferred Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class. The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation. #J-18808-Ljbffr Hubbell Incorporated