Cross Coverage Representative

Cross Coverage Representative – Insurance Follow-Up / Accounts Receivable

Join a dynamic revenue cycle team where your expertise supports patient accounts, A/R, and billing operations. This role offers variety, cross-training, and the opportunity to make a direct impact on team success.

Position Highlights:

• Perform insurance follow-up, denial resolution, and appeals through ETM worklists
• Research payer issues, identify trends, and escalate concerns to management
• Manage credit balances for insurance and guarantors in compliance with policies
• Post payments (lockbox/ERA) and maintain accurate batch logs
• Handle correspondence and inquiries related to patient accounts and billing
• Support reporting functions including transaction limits, corrections, and system updates
• Assist with training new hires, onboarding, and system implementations

Requirements:

• High school diploma or equivalent required
• Minimum 2+ years of medical billing, insurance follow-up, or A/R experience
• Strong knowledge of claims processing, denial resolution, and payer guidelines
• Proficiency in Microsoft Office and billing systems (IDX/EMR preferred)
• Excellent communication, organization, and problem-solving skills
• Self-motivated with the ability to work independently in a fast-paced environment

Step into a role where your attention to detail and follow-up skills drive real results—apply today.