Senior Process Analyst Billing and Collections

Job title: Senior Process Analyst Billing and Collections Location: Hybrid in Cleveland, OH Salary: $90,000-$120,000 Schedule: Monday-Friday, hybrid work from home flexibility Benefits: 401(K) Match, 4 weeks of PTO, Profit Sharing, Health Benefits Position Overview Our client is seeking an experienced Senior Process Analyst Billing & Collections to help strengthen, standardize, and scale billing and collections operations within a growing law firm environment. This is not a traditional billing role. The Senior Process Analyst will work closely with Billing & Collections leadership to evaluate existing processes, identify inefficiencies, develop SOPs, map end-to-end workflows, establish KPIs, and drive process improvements across the department. Why This Opportunity Stands Out (Senior Process Analyst) Hybrid schedule with work-from-home flexibility Opportunity to build and improve processes rather than simply maintain existing ones Exposure across Finance, Legal Operations, Pricing, IT, and firm leadership High-visibility role partnering directly with Billing & Collections leadership Key Responsibilities (Senior Process Analyst) Lead process improvement initiatives across the full billing and collections lifecycle, including time entry, prebills, invoicing, appeals, collections, and cash application. Evaluate current workflows and identify inefficiencies, control gaps, rework, and opportunities for automation or standardization. Develop, document, and maintain comprehensive Standard Operating Procedures (SOPs) for billing and collections. Create end-to-end process maps, job aids, training materials, and reference guides. Qualifications (Senior Process Analyst) Bachelors degree in Business, Finance, Accounting, Operations, or a related field or equivalent professional experience. 58+ years of experience in process improvement, operations analysis, billing operations, or a related area within a law firm or comparable professional services environment. #J-18808-Ljbffr CFS