Business Systems Analyst III

Business Systems Analyst IIIAs a Business Systems Analyst III, you will support the ongoing improvement and effective operation of business systems supporting Sales, Marketing, and other business units within the lead-to-customer process. With a strong functional and technical understanding of assigned business applications, you will collaborate with teammates and stakeholders to understand business needs, resolve system issues, and deliver process improvements. You will research trends, analyze data, and make recommendations that improve system usability, efficiency, and data quality. Working within the team and with cross-functional partners, you will administer, configure, test, and support integrations, automations, and enterprise applications. The BSA III will independently manage assigned work while escalating complex issues and contributing to team standards and continuous improvement.Responsibilities:Support day-to-day operational aspects of assigned business systems, including administration, configuration, training, and documentationApply established best practices and contribute ideas for continuous improvementAnalyze business processes across the organization and identify areas for improvement and automationPartner with stakeholders to translate business requirements into functional/technical requirements for execution using agile methodologiesParticipate in ticket triage and provide input into backlog prioritization for managed systemsCreate and maintain workflow diagrams, data models, and other analysis artifacts to support development and decision-makingConfigure and build integrations and automations using approved native integrations, platforms, and development approaches, with guidance for complex solutionsExtract, scrub, quality control, normalize, and model data, following guidelinesComplete assigned tickets including functional/technical development, testing, review, UAT, and deployment while communicating progress and blockersDeploy changes outside of normal business hours as necessary to minimize disruptionEngage vendor support via designated channels and field escalationsPerform additional duties as assignedQualifications:Required Education and Experience:5+ years relevant work experience in Business Systems administration and integrationExperience analyzing and improving business processes, systems, and workflows supporting Sales, Marketing, and other related Revenue teamsDemonstrated ability to engage stakeholders, elicit requirements, and document functional and system requirements in an agile environmentExperience extracting (eg: SQL), translating, and presenting data as well as modeling data for integration, automation, reporting, and dashboardsExperience contributing to cross-functional projects using established project management or agile methodologiesPreferred Education and Experience:Bachelor's degree in Information Systems, Business, or related field, or equivalent experienceExperience with and administration of multiple business systems across the spectrum, such as CRM (Salesforce), Marketing Automation (HubSpot, Marketo), data enrichment (Zoominfo, Clearbit), automation/integration middleware platforms (eg: Workato, Tray.io, Boomi)QA/testing experience, including end user acceptance (UAT) testingWe seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.Employment is contingent upon the successful completion of a background check.Benefits:Salary Range for California Residents Only: $106,660.00 to $144,000.00Salary Range for Illinois Residents Only: $82,960.00 to $112,000.00Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Blackhawk Network offers benefits including 401k with employer match, medical, dental, vision, 12 paid holidays in the year 2026, 1 hour of sick pay accrual for every 30 hours worked, parental leave, life insurance, disability insurance, accident and illness insurance, health and dependent care flexible spending accounts, wellness benefits, and flexible time off for all full-time employees.EEO StatementBlackhawk Network provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Blackhawk Network believes that diversity leads to strength. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Blackhawk Network encourages applicants with previous criminal records to apply to all positions and, pursuant to the San Francisco and Los Angeles Fair Chance Acts (and other "Fair Chance" laws), Blackhawk Network will consider for employment qualified applicants with arrest and conviction records. For Philadelphia applicants or jobs, please see a copy of Philadelphia's ordinance on this topic by clicking this link: