Field Technician

Job Description

Job Description

Description:

The Company

Velocity Maintenance Services is a rapidly growing provider of resident technicians for lift trucks and other mobile material handling assets. Velocity has a strategic relationship with the nation’s largest provider of brand-independent material handling equipment fleet management services. This collaboration creates a unique opportunity for talented forklift technicians across the United States. Velocity designs customized maintenance programs for mission critical lift truck assets in high utilization manufacturing and warehousing operations. We deliver significant value as a key supply chain partner for our customers. 

At Velocity, we believe that Our People are what make us great and help us deliver safe and exceptional customer service! We offer industry leading benefits to include:

• Competitive pay: Plus incentive opportunities and overtime potential!
• Full benefits package that starts day one: Includes medical, dental, vision, 401K with match, company-paid life insurance and disability coverage.
• 8 paid holidays
• PTO: Full-time employees enjoy a generous paid time off policy, accruing more time throughout their tenure with Velocity.
• Training and mentoring: Learn from our experts in the industry.

*The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Job Summary

The Technician, Field must be able to perform mechanical, electrical, and hydraulic repairs, as well as planned maintenance on lift trucks. This role involves managing the maintenance shop, ensuring proper inventory levels, and maintaining a safe, organized environment in compliance with OSHA standards. The Forklift Technician must be detail-oriented, able to assess repair options, complete service records accurately, and handle various tasks as assigned.

The Technician, Field is responsible for performing routine maintenance on industrial equipment, including but not limited to electric forklifts, racking, dock & doors, scissor lifts, tuggers, floor scrubbers and golf carts. 

Key Job Responsibilities

• Travel to various customer facilities to support time off, leaves of absence, training, and other business needs.
• Point of contact for customers.
• Facilitate PM schedules.
• Facilitate work/repair request. 
• Provide shift coverage for PTO.
• Willing to be on call.
• Coordinate and drive warranty requests. 
• Facilitate outside vendor work (PO process and billing).
• Facilitate outside of scope work. 
• Parts ordering and inventory management (5S inventory skills).
• Troubleshoot equipment failures, including root cause analysis, warranty coverage research and rework.
• Analysis of repetitive repairs using historical equipment data available through CMMS platform.
• Complete all repairs of equipment in a timely manner and by the manufacturer’s repair guidelines. 
• Judgment and decision making - consider the relative costs and benefits of potential actions to choose the most appropriate course of action for the customer.
• Equipment inspection - Perform audits on equipment per the PM planning tools schedule within the CMMS platform.
• Communications - provide information to supervisors and co-workers by phone, in writing, e-mail, or in person.
• Timely and accurate completion of all work orders and service records by the established standards. 
• Maintain accurate and timely entry of work hours in time keeping platform.
• Safety is foundational at Velocity!
• Technicians must adhere to safety requirements by customer and Velocity.
• Work areas will be maintained to ensure safety. 
• Work areas will be kept clean and organized daily. 
• Timely completion of safety training modules.

*This job description is subject to change at any time.

Job Requirements

• Must have a minimum of 5 years of experience.
• High School or GED Diploma required. 
• Strong electrical / LP troubleshooting skills.
• Industrial battery experience.
• Dock & door experience. 
• Arc, Mig, and Tig welding experience preferred.
• Able to read electrical schematics, wiring diagrams, hydraulic diagrams.       
• Ability to organize his/her own work and work independently, with limited supervision.
• Ability to work with individuals from diverse backgrounds and with diverse needs, and across remote offices.                                                                                            
• Manufacturer training available on specific equipment for technician hired. 
• Specialty tools will be provided but must have own hand tools and willing to purchase what is needed to be successful in the role.
• Successful candidates will be organized, build solid relationships, and work well under pressure in all situations.
• Seeking someone who is motivated, goal oriented, punctual, and professional – with strong communication skills and a solution-based mindset.
• Travel up to 90% is required

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, for up to 8 hours; use hands to lift, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 100 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus. 

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in the customer facility location. The noise level in the work environment is moderate to heavy, occasionally requiring hearing protection.  

The Velocity Company considers applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, genetic information, marital or veteran status, or any other legally protected status.