Inside Sales Manager

The Inside Sales Manager leads and develops the Customer Service, Design, and Inside Sales teams, fostering a high-performance culture and driving team success. This role will be responsible for daily activities, coach team members, and collaborate cross-functionally to ensure alignment with commercial goals and customer expectations. How you will impact Smurfit-Westrock: Lead, coach, and develop the team to meet and exceed sales targets. Develop/manage processes to improve communication, effectiveness, and ensure processes alignment Improves speed on new item review process Monitor team performance through KPIs and dashboards; provide regular feedback and performance reviews. Partner with Area Sales Managers and Commercial Excellence teams to align on customer engagement strategies. Oversee onboarding, training, and development of new team members Collaborate with HR and Compensation to ensure role clarity, career pathing, and incentive alignment Drive continuous improvement in processes, leveraging tools and insights to optimize efficiency. Serve as a key point of contact for escalations and complex customer interactions. Support hiring efforts, including interviewing and onboarding new team members. What you need to succeed: Bachelor’s degree preferred; associate degree, or equivalent combination of education and experience will also be considered 5+ years of experience in sales, with at least 2 years in a leadership role. Proven track record of managing and developing successful sales teams. Strong analytical, communication, and organizational skills. Demonstrated ability leveraging order entry systems, CRM tools (e.g. Salesforce), and reporting systems Familiarity with Inside Sales operations, purchasing workflows, and customer lifecycle management. Ability to thrive in a fast-paced, metrics-driven environment. Collaborative mindset with a passion for coaching and talent development. What we offer: Corporate culture based on integrity, respect, accountability, and excellence. Comprehensive training with numerous learning and development opportunities. An attractive salary reflecting skills, competencies, and potential. Benefits package includes medical, dental, vision, life insurance, 401k with match and more! A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work. #J-18808-Ljbffr