Manager of Guest Experience

Manager of Guest Experience We are seeking a Manager, Guest Experience to lead and elevate hospitality operations, ensuring exceptional experiences for guests, visitors, executives, and internal stakeholders. This role combines strategic leadership with hands‑on execution, driving service excellence, operational consistency, and a culture of hospitality across all guest touchpoints. Responsibilities Hospitality & Guest Experience Define and enhance hospitality standards and guest experience programs. Oversee the end‑to‑end guest journey to ensure seamless, welcoming experiences. Serve as the primary escalation point for complex or high‑profile guest needs. Partner with Facilities, Events, Culture, and Executive teams to support key business initiatives. Executive & VIP Engagements Manage hospitality support for executive meetings, leadership events, and VIP visits. Coordinate meeting logistics, catering, room readiness, and guest amenities. Foster a culture of anticipatory, white‑glove service excellence. Operations & Team Leadership Oversee daily hospitality operations, vendor relationships, and service delivery. Lead, coach, and develop hospitality team members. Establish service standards, onboarding programs, and performance expectations. Ensure operational readiness, safety compliance, and consistent service coverage. Process Improvement Develop and maintain hospitality SOPs and best practices. Monitor guest feedback, operational metrics, and service trends. Drive continuous improvements that enhance guest satisfaction and operational efficiency. Required Qualifications 3+ years of experience in hospitality, guest services, workplace experience, events, or customer‑facing operations. Prior experience leading, coaching, or developing service-oriented teams. Strong communication, interpersonal, and problem-solving skills. Exceptional attention to detail and commitment to service excellence. Ability to manage multiple priorities in a fast-paced environment. Professional presence with strong judgment, discretion, and customer focus. Preferred Qualifications Experience in corporate hospitality, luxury hospitality, tourism, event management, or workplace experience programs. Experience supporting executive leadership, board meetings, or VIP guest engagements. Background developing service standards, operational procedures, or hospitality programs. Experience managing vendor relationships, catering operations, or workplace services. Why Join Us? Lead and shape a high-impact hospitality function. Partner with executive leadership and cross-functional teams. Create memorable guest experiences that strengthen culture and brand perception. Grow your leadership career in a dynamic and people-focused environment. Apply Today: If you are passionate about hospitality, service excellence, and creating exceptional guest experiences, we encourage you to apply today. #J-18808-Ljbffr