Patient Services Associate - Behavioral Health - Brand New Powell Location

Overview OSU Physicians is proud to announce the opening of our new Powell location this August, and we are currently hiring a Patient Services Associate to support our Behavioral Health team. This position offers an exciting opportunity to work in a newly built, state‑of‑the‑art practice focused on comprehensive Behavioral Health care. The Patient Services Associate will play a key role in supporting both patients and providers in a fast‑paced clinical environment. Benefits OSUP prioritizes the wellbeing of our team and offers a flexible, competitive benefit package that includes medical, dental, vision, health reimbursement accounts, flexible spending accounts, and retirement plans. Employees also have access to an employee assistance program, paid time off, holidays, and a wellness program designed to support staff life and health. Responsibilities Purpose: The PSAs will coordinate and provide patient support services such as answering phones, directing calls, greeting patients/visitors, maintaining patient medical records via EMR or paper charts, assisting with patient scheduling, performing office functions, and handling patient payments as applicable. In addition to the above, the Lead positions will also assist management in leading the day‑to‑day operations. Greets patients and visitors, registers and check‑in patients, updates patient demographics and insurance coverage in computer system. Answers patient calls, takes and relays messages or scripted care directions; responds to patient and staff inquiries, and communicates with referring physician offices. Performs check‑out processes inclusive but limited to co‑pay collections, scheduling return visits, providing the after‑visit summary, and ensuring that follow‑up tests have been ordered or scheduled (where applicable). Appropriately documents such activities. Monitors length of patient’s wait and notifies the appropriate party (i.e., nurse, lead or manager) of excessive wait times as defined by clinic. Opens and routes incoming mail; distributes correspondence, reports and office supplies; mails out form letters. Tracks and records patient information or program data where applicable. Requests and handles referrals and medical records from referring offices for new patient appointments. Schedules appointments when directed. Where assigned, maintains the cash drawer, reconciles daily cash, and prepares bank deposits. Accurately completes necessary paperwork to facilitate and track deposits. Contacts insurance companies and obtains registration or procedural pre‑certifications as required by the patient’s healthcare insurance or managed care providers as assigned. Ability to perform functions using job‑related software and systems. Travel may be required to accommodate staffing levels at other clinical facilities. Attendance, promptness, professionalism, the ability to pay attention to detail, cooperativeness with co‑workers and supervisors, and politeness to customers, vendors, and patients. Other duties or special projects as assigned. Qualifications High School diploma or equivalent One year of customer service experience Skill in problem solving and ability to manage multiple priorities Ability to convey information both in writing and verbally Must have high level of interpersonal skills to handle sensitive and confidential situations while providing exceptional customer service Pay Range USD $16.59 - USD $24.89 /Hr. #J-18808-Ljbffr Ohio State University Physicians