Administrative Assistant II - Aquatics (Permanent, Part-Time)

Administrative Assistant II

The Administrative Assistant II is responsible for performing administrative duties for the Aquatics Center. Duties include greeting members, answering phone calls, managing member accounts, and maintaining a clean and organized front desk area. Grade 16 - 50%.

Duties and Responsibilities

• Greet members and guests upon arrival and assist them as necessary.
• Manage member check-ins and monitor facility access.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
• Assist in membership sign-ups, cancellations, and updating member account information.
• Provide information about classes, services, and policies.
• Handle transactions and process payments for services, classes, and memberships.
• Keep the front desk area clean, organized, and stocked with necessary supplies.
• Assist with facility tours for potential members and guests.
• Resolve member issues in a professional and timely manner.
• Perform other administrative tasks as assigned by management.

Education and Experience

• High school diploma or equivalent.
• Previous customer service or front desk experience is a plus.
• Strong communication and interpersonal skills.
• Ability to handle multiple tasks and prioritize effectively.
• Proficient in basic computer applications, such as MS Office.
• Must be able to work flexible hours, including evenings and weekends.
• Knowledge of basic gym operations and fitness services is desirable.

Knowledge, Skills and Abilities

• Knowledge of County and departmental policies and procedures.
• Skill in prioritizing and organizing work.
• Skill in oral and written communication.
• Ability to work independently.
• Ability to meet deadlines.
• Ability to assist employees with unusual situations which do not have precedent.
• Ability to effectively communicate and interact with management, employees, members of the general public and other groups involved in the activities of the County as they relate to the department.

Statement of Equal Employment Opportunity Jackson County recognizes its continued success in meeting the needs of its citizens requires the full and active participation of talented and committed individuals, regardless of their gender, race, color, creed, religion, national origin, disability or political affiliation. It is the policy of the County to foster, maintain, and promote equal opportunity by use of a systematic, consistent recruitment program, and to identify and attract the most qualified applicants for employment with the County. This policy is to be achieved by announcing all position vacancies, by evaluating all applicants using the same criteria, and by applying testing methods through the NC Career Works Office. Selection decisions are made without regard to race, color, religion, sex, national origin, political affiliation, disability, age, or sexual orientation.

Benefits

Jackson County provides a robust offering of employee benefits including: participation in the Local Governmental Employees' Retirement System, paid leave (vacation, sick, and holiday), Employee Clinic, Wellness program, and certain supplemental benefit offerings. A full overview of benefits is available at: Permanent, part-time employees may only be eligible for specific benefits.