Clinic Patient Account Rep I(full Time)

Job Summary: We are seeking a friendly, organized, and dependable individual to serve as the first point of contact at Mid-Valley Clinic. The Patient Account Representative is responsible for greeting patients, managing appointments, answering phone calls, handling patient inquiries, and supporting the clinic staff with administrative tasks to ensure efficient operations and a positive patient experience.

Education Background and Experience

Minimum Qualifications

• High school graduate or GED

Required Licensure / Certifications

• N/A

Required Experience

• 1-2 years experience.
• Excellent communication, organizational and customer service skills.
• Basic Computer Skills

Preferred Qualifications

• Previous experience in a medical office
• Familiarity with medical insurance
• Experience with the HER systems (Cerner)
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a fast paced enviornment
• Bilingual in English/Spanish

Professional Requirements

• Adheres to dress code, appearance is neat and clean
• Completes annual organization-required and/or job-required educational requirements
• Maintains regulatory requirements
• Wears identification while on duty
• Attends staff meetings and/or reads all meeting minutes
• Reports to work on time and as scheduled, completes work within the designated time
• Maintains employee/patient confidentiality
• Represents the organization in a positive and professional manner
• Participates in the department’s performance improvement activities
• Demonstrates the mission, ethics, and goals of the organization as well as the departmental Scope of Service
• Communication with patients, guests, family, and staff is courteous, respectful, and helpful
• Maintains a clean, safe, and accident-free environment

Patient Account Representative Duties

• Greet patient and visitors in a courteous, professional and helpful manner.
• Answer multi-lin phone calls, respond to inquiries, and direct calls to appropriate staff.
• Schedule and confirm patient appointments
• Perform patient check-in and check-out procedures, ensuring all forms and documentation are complete
• Verify insurance coverage and obain necessary pre-authorzations or referrals
• Collect co-pays, process payments and balance daily transactions
• Maintain patient records and ensure privacy and confidentiality in compliance with HIPAA
• Manage waiting room and keep the reception area clean and organized
• Assist with clerical duties such as scanning, faxing, filing, and mailing as needed
• Coordinate with clinical staff to ensure smooth patient flow
• Communicate appointment delays or scheduling updates to patients
• Documents and communicates areas of concern to supervisor.

Essential Job Functions

• The Patient Account Representative has frequent contact with the public and often handles sensitive information and will maintain the confidentiality of all patient-hospital or physician-related information.
• Coordinates patient care along with his/her team leader throughout the shift.
• Handles all requests with a positive attitude at the time the request is made. Cooperates with team members in a constructive and supportive manner. Demonstrates ethical conduct and practices in carrying out delegated duties within the scope of practice.
• Has a strong knowledge base of the scope of practice, and demonstrates the ability to function within the scope of practice.
• Participates in safety, disaster, and fire protection programs.
• Follows normal chain of command.
• Covers for absentee staff as appropriate.
• Performs other relevant duties as assigned.

The above job summary and essential job functions are intended to describe the nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required of personnel for this job classification.

Requirements

WAGE AND COMPENSATION

Wage range $ 19.28 hr. - $28.64 hr. – DOE

Mid-Valley Hospital offers a benefit package. This includes accrued vacation time in the amount of .076923 vacation hours per hour worked. Accrued sick leave at an accrual of .04615 per hour, Life insurance and a profit-sharing plan. We also offer medical, dental and vision insurance plans. Employees can enroll in a 403(b) deferred compensation plan and/or a 457 deferred compensation plan.